24/7 Healthcare Switchboard Operator

Iaw, Inc.; Erie (Erie County); On-site; USD 34,000 - 42,000; Full time

Job summary

Innovation At Work, Inc. is seeking a professional Telephone Operator/Switchboard Operator to provide 24/7 telecommunications support at the Erie VA Medical Center.

The successful candidate will be the first point of contact for Veterans, visitors, and staff by answering, routing, and processing calls while delivering exceptional customer service. This role requires the ability to perform in a fast-paced healthcare environment, maintain confidentiality, and ensure accuracy.

Qualifications

• High School Diploma or GED is required.
• 1–2 years of call center, switchboard, or telephone operator experience.
• Knowledge of medical terminology is preferred.
• Ability to multitask in a high-volume environment.
• Must pass background investigation and VA credentialing.
• Must be eligible to obtain VA security clearance.
• Ability to work days, evenings, nights, weekends, holidays, and rotating shifts.
• HIPAA, Privacy, and Information Security training required.

Responsibilities

• Answer and process all incoming internal and external telephone calls.
• Transfer calls accurately using a computerized telephone system.
• Provide information and direct callers to the appropriate departments.
• Operate Cisco telephone equipment, paging systems, and ACD systems.
• Monitor emergency alarms and announce emergency codes following VA procedures.
• Respond to emergency calls within required response times.
• Operate public address systems and two-way radios.
• Maintain patient and employee location directories.
• Document equipment malfunctions and submit service requests.
• Assist hospital staff with placing outgoing calls.
• Maintain professionalism while handling difficult callers.
• Protect patient privacy and comply with HIPAA requirements.
• Complete VA security, privacy, and safety training.
• Perform additional telecommunications support duties as assigned.

Skills

Call center experience

Customer service experience

Telephone operator experience

Strong verbal communication

Education

High School Diploma or GED

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Microsoft Teams

Job description

Innovation At Work, Inc. is seeking a professional Telephone Operator/Switchboard Operator to provide 24/7 telecommunications support at the Erie VA Medical Center.

The successful candidate will be the first point of contact for Veterans, visitors, and staff by answering, routing, and processing calls while delivering exceptional customer service. This role requires the ability to perform in a fast-paced healthcare environment, maintain confidentiality, and ensure accuracy.