24/7 Space Operations Help Desk Specialist

ASRC Federal; Boulder (CO); On-site; USD 52,000 - 70,000; Full time

Job summary

ASRC Federal Data Networks Corporation (DNC) in Boulder, CO seeks an Operations Support Help Desk staff to monitor TraCSS operations, respond to incidents, and escalate issues as needed. The role requires shift work for a 24/7 operations center and strong coordination with orbit analysts and IT support teams.

Responsibilities include incident triage, ticket creation in the management system, and delivering timely status updates to users and stakeholders in a government contractor environment.

Qualifications

• Bachelor's degree and 0–2 years of related experience.
• Ability to work independently, solve problems, and manage multiple priorities in a fast-paced environment.
• Experience with Jira, Jira Service Management, Confluence, Bitbucket, and other Atlassian tools.

Responsibilities

• Respond to operational issues relating to space traffic coordination and to technical issues to ensure safety and stability of the space operating environment.
• Support TraCSS users in troubleshooting technical problems interfacing with the system during operations.
• Monitor TraCSS operational communication lines including phone, email, and messaging for user requests for support.
• Submit and review tickets documenting any user request or issues.
• Facilitate escalation of tickets or problems to the appropriate groups for response or resolution.
• Draft and deliver TraCSS status notifications to users.

Skills

Independent work

Problem solving

Multi-priority management

Education

Bachelor's degree

Tools

Jira

Jira Service Management

Confluence

Bitbucket

Job description

ASRC Federal Data Networks Corporation (DNC) in Boulder, CO seeks an Operations Support Help Desk staff to monitor TraCSS operations, respond to incidents, and escalate issues as needed. The role requires shift work for a 24/7 operations center and strong coordination with orbit analysts and IT support teams.

Responsibilities include incident triage, ticket creation in the management system, and delivering timely status updates to users and stakeholders in a government contractor environment.