24/7 SOC Dispatch Manager – Global Security Operations

Allied Universal; San Francisco (CA); On-site; USD 120,000 - 140,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Retirement plan

Job summary

Allied Universal is hiring a Security Operations Center (SOC) Dispatch Manager to lead a 24/7 dispatch operation in San Francisco. You will oversee staffing, training, incident triage, and escalation of security events in a fast-paced, tech-driven environment.

The role requires strong leadership, a solid background in security operations, SOP development, and coordination with field teams, clients, and emergency responders. We offer comprehensive benefits and opportunities for growth.

Qualifications

• High school diploma or equivalent.
• 3+ years in security operations or comparable command-center environment.
• 3+ years of supervisory leadership in a fast-paced setting.
• Experience receiving, prioritizing, dispatching, documenting, and escalating incidents.
• Experience developing or improving SOPs, dispatch protocols, or escalation procedures.

Responsibilities

• Lead 24/7 SOC dispatch operations, staffing, shift readiness and service delivery.
• Coach and develop dispatch personnel, establish performance standards.
• Oversee intake, triage, dispatch, documentation, escalation, and tracking.
• Develop and improve SOPs, protocols, and escalation processes.
• Coordinate with field security, clients, and emergency responders during incidents.
• Oversee CCTV, access control, alarm monitoring, radio/telephone systems and incident-management tools.
• Monitor response times, call quality, and KPI metrics; drive training and improvements.

Skills

SOC operations

Leadership

Communication

Emergency dispatch

KPI tracking

Education

High school diploma

Associate or bachelor’s degree in a related field

Tools

Genetec

SureView

Ontic

Everbridge

ServiceNow

Job description

Allied Universal is hiring a Security Operations Center (SOC) Dispatch Manager to lead a 24/7 dispatch operation in San Francisco. You will oversee staffing, training, incident triage, and escalation of security events in a fast-paced, tech-driven environment.

The role requires strong leadership, a solid background in security operations, SOP development, and coordination with field teams, clients, and emergency responders. We offer comprehensive benefits and opportunities for growth.