SOC Operator - 24/7 Security Command Center Pro

AUS; New York (NY); On-site; USD 34,000 - 49,000; Full time

Job summary

Allied Universal is seeking a Security Operations Center (SOC) Operator to monitor security, communications, and fire/life safety systems around the clock. The operator serves as the liaison between security departments and documents events and work orders in the control room.

This role supports shift supervisors and site leadership with timely updates and incident handling. The SOC Operator will respond to alarms, manage two-way communications, and issue emergency notifications as required,

Qualifications

• High school diploma or equivalent required.
• SOC Operator experience required.
• Licensing requirements may be required by state/local laws.
• Military, academic credentials or related security experience accepted: (see listed qualifications).

Responsibilities

• Monitor security, communications, and fire/life safety systems in the designated region.
• Proactively monitor CCTV and respond to alarms.
• Answer and respond to events via phones and intercoms; provide guidance during emergencies.
• Serve as liaison between departments and security.
• Document events via shift reports, logs, or incident reports.
• Maintain control of equipment and keys in the Control Room.
• Complete task work orders for maintenance needs.
• Inform supervisors of missing or damaged equipment promptly.
• Coordinate two-way communications.
• Make emergency notifications as necessary.
• Suggest productivity and cost-reduction measures to management.
• Suggest security surveys and post orders.

Skills

Teamwork

Multi-tasking

Attention to detail

Education

High school diploma

Bachelor’s degree (protective services or related)

Associate’s degree or 60 credits in criminal justice

8+ years of military service

Tools

Microsoft Office

Google Applications

Job description

Allied Universal is seeking a Security Operations Center (SOC) Operator to monitor security, communications, and fire/life safety systems around the clock. The operator serves as the liaison between security departments and documents events and work orders in the control room.

This role supports shift supervisors and site leadership with timely updates and incident handling. The SOC Operator will respond to alarms, manage two-way communications, and issue emergency notifications as required,