SOC Dispatch Manager-Global Tech Client

Allied Universal; San Francisco (CA); On-site; USD 120,000 - 140,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Retirement plan

Job summary

Allied Universal is hiring a Security Operations Center (SOC) Dispatch Manager to lead a 24/7 dispatch operation in San Francisco. You will oversee staffing, training, incident triage, and escalation of security events in a fast-paced, tech-driven environment.

The role requires strong leadership, a solid background in security operations, SOP development, and coordination with field teams, clients, and emergency responders. We offer comprehensive benefits and opportunities for growth.

Qualifications

• High school diploma or equivalent.
• 3+ years in security operations or comparable command-center environment.
• 3+ years of supervisory leadership in a fast-paced setting.
• Experience receiving, prioritizing, dispatching, documenting, and escalating incidents.
• Experience developing or improving SOPs, dispatch protocols, or escalation procedures.

Responsibilities

• Lead 24/7 SOC dispatch operations, staffing, shift readiness and service delivery.
• Coach and develop dispatch personnel, establish performance standards.
• Oversee intake, triage, dispatch, documentation, escalation, and tracking.
• Develop and improve SOPs, protocols, and escalation processes.
• Coordinate with field security, clients, and emergency responders during incidents.
• Oversee CCTV, access control, alarm monitoring, radio/telephone systems and incident-management tools.
• Monitor response times, call quality, and KPI metrics; drive training and improvements.

Skills

SOC operations

Leadership

Communication

Emergency dispatch

KPI tracking

Education

High school diploma

Associate or bachelor’s degree in a related field

Tools

Genetec

SureView

Ontic

Everbridge

ServiceNow

Job description

Overview

Company Overview:

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Job Description

Allied Universal® is hiring a Security Operations Center (SOC) Dispatch Manager to lead a 24/7 security dispatch operation supporting a fast-paced, technology-driven environment in San Francisco.

The SOC Dispatch Manager leads the team responsible for receiving, prioritizing, dispatching, documenting, and escalating security incidents, alarms, and calls for service. This position will develop SOC personnel, strengthen operating procedures, oversee critical communications, and ensure timely coordination with field security teams, emergency responders, and key stakeholders.

Salary Range: $120,000-$140,000

RESPONSIBILITIES

• Lead daily 24/7 SOC dispatch operations, including staffing, shift readiness, emergency communications, and service delivery.
• Coach, train, evaluate, and develop dispatch personnel while establishing clear standards for performance, decision-making, communication, and accountability.
• Oversee the intake, triage, dispatch, documentation, escalation, and tracking of routine and critical security incidents.
• Develop and continuously improve SOPs, dispatch protocols, escalation procedures, emergency notification processes, and response playbooks.
• Serve as an escalation point during critical incidents, coordinating communications with field security, client stakeholders, law enforcement, fire/EMS, and other responders.
• Oversee effective use of CCTV, access control, alarm monitoring, radio/telephone, incident-management, mass-notification, and dispatch technologies.
• Monitor response times, incident documentation, call quality, and other KPIs; conduct quality reviews and implement training and corrective actions.
• Support emergency drills, tabletop exercises, after-action reviews, and continuous improvement initiatives.

QUALIFICATIONS: MUST HAVE

• High school diploma or equivalent.
• Minimum three (3) years of experience in security operations, SOC/GSOC operations, emergency dispatch, public safety communications, law enforcement communications, military operations, or a comparable command-center environment.
• Minimum three (3) years of supervisory or leadership experience in a fast-paced operational environment.
• Experience receiving, prioritizing, dispatching, documenting, and escalating security or emergency incidents.
• Experience coaching, training, and evaluating employees and driving accountability and performance.
• Experience developing or improving SOPs, dispatch protocols, emergency communications, escalation procedures, or operational standards.
• Strong knowledge of physical security operations and technologies, including CCTV/video surveillance, access control, alarm monitoring, radio communications, and incident-management systems.
• Demonstrated ability to remain calm, maintain situational awareness, prioritize competing demands, and make sound decisions during critical incidents.
• Strong written and verbal communication skills with the ability to provide clear, concise, and accurate information during rapidly evolving events.
• Ability to support a 24/7 operation, including after-hours escalation as needed.
• Must meet applicable state and local licensing requirements.

PREFERRED QUALIFICATIONS

• Associate or bachelor's degree in Criminal Justice, Emergency Management, Security Management, Communications, Business Administration, or a related field.
• Experience leading a SOC, GSOC, Emergency Communications Center, EOC, PSAP/911 center, or comparable 24/7 operation.
• Experience supporting a technology, AI, research, biotechnology, financial services, or other high-growth/high-consequence environment.
• Experience with Genetec, SureView, Ontic, Everbridge, ServiceNow, or comparable security, monitoring, communications, and incident-management technologies.
• Experience establishing KPIs, service levels, quality-assurance standards, or dispatch performance metrics.
• Prior corporate security, public safety dispatch, law enforcement, military, or emergency communications experience.

BENEFITS:

• Medical, dental, vision, basic life, AD&D, retirement plan and disability insurance
• Eight paid holidays annually, five sick days, and four personal days
• Vacation time offered at an accrual rate of 3.08 hours biweekly; unused vacation is only paid out where required by law

#LI-26

PPO 14417

Closing

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

Requisition ID

2026-1746400