24/7 SMB Tech Support Specialist - First-Line Help

Global Relay; Vancouver (WA); On-site; USD 35,760 - 46,488; Full time

Benefits offered by this job

Extended health benefits

Annual vacation days

Subsidized meal program

Job summary

Global Relay, located in Vancouver, is looking for an L1 Support Specialist to provide foundational technical support for our business clients. This role serves as the first point of contact for customer issues, ensuring smooth service operations while managing a range of support tasks.

Candidates should possess 1-2 years of customer-facing technical support experience and demonstrate strong problem-solving abilities. The position includes very competitive compensation and is essential for helping maintain high client satisfaction and operational efficiency.

Qualifications

• Minimum 1-2 years in a customer facing technical support role.
• Strong desire to learn and develop technical troubleshooting skills.
• Ability to manage multiple priorities in a structured environment.

Responsibilities

• Be the first point of contact for customers.
• Assist customers with basic technical issues.
• Collect detail and create detailed escalation tickets.

Skills

Technical troubleshooting skills

Attention to detail

Customer service

Tools

Salesforce

Jira

Microsoft Office Suite

Job description

Global Relay, located in Vancouver, is looking for an L1 Support Specialist to provide foundational technical support for our business clients. This role serves as the first point of contact for customer issues, ensuring smooth service operations while managing a range of support tasks.

Candidates should possess 1-2 years of customer-facing technical support experience and demonstrate strong problem-solving abilities. The position includes very competitive compensation and is essential for helping maintain high client satisfaction and operational efficiency.