24/7 Shelter Operations Lead

Shelter House; Alexandria (VA); On-site; USD 23,000 - 32,000; Full time

Job summary

Shelter House is seeking a Residential Coordinator in Alexandria, VA to provide essential 24-hour awake coverage for a 50-bed shelter. You will respond to client needs, support safety and building operations, and maintain accurate logs.

The role requires a strong background in human services and the ability to work closely with case managers. The position emphasizes crisis intervention, documentation, and coordination with staff to ensure a compassionate, safe living environment for residents.

Qualifications

• High school diploma or GED required.
• 2+ years in human services (mental health, homelessness, etc.).
• Ability to build strong working relationships with clients and team members.
• Strong verbal and written communication skills.
• Willingness to work evenings and weekends when needed.

Responsibilities

• Provide 24-hour awake coverage and supervision of 50-bed shelter.
• Serve as first point of contact for client needs and support.
• Conduct crisis intervention and ensure safety of residents and property.
• Document interactions in the daily shelter log.
• Coordinate with case managers to support service plans.

Skills

Verbal communication

Written communication

Relationship building

Willingness to work evenings/weekends

Crisis intervention

Education

High school diploma or GED

Bachelor’s in human services (preferred)

Tools

Microsoft Office

Job description

Shelter House is seeking a Residential Coordinator in Alexandria, VA to provide essential 24-hour awake coverage for a 50-bed shelter. You will respond to client needs, support safety and building operations, and maintain accurate logs.

The role requires a strong background in human services and the ability to work closely with case managers. The position emphasizes crisis intervention, documentation, and coordination with staff to ensure a compassionate, safe living environment for residents.