Security Operations Leader - 24/7 Incident Response

Harvard Protection Services, LLC.; New York (NY); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Health & welfare

Dental

Vision

Sick leave

Vacation

401K enrollment

Job summary

Harvard Protection Services, LLC is seeking a Security Operations Manager to lead a portfolio of client accounts, delivering high-quality security and life-safety services with strong leadership and operational guidance. You will supervise staff, ensure contractual compliance, manage scheduling, incident reporting, and performance evaluations, and act as liaison with law enforcement and IT teams.

The role requires state security licenses where applicable, a strong background in security

Qualifications

• Possession of state or municipality-mandated security officer licenses.
• Advanced education degree.
• Criminal Justice or law enforcement-related degree.
• 3-5 years of civilian law enforcement experience.
• 3-5 years of private or corporate security management experience.
• 3-5 years of military service with honorable/favorable discharge.

Responsibilities

• Lead by example in a hands-on leadership role, actively engaging with staff and clients.
• Ensure all services meet customer expectations and contractual requirements through regular management, inspections, training, coaching, mentoring, and supervision of assigned personnel.
• Manage core operational functions, including scheduling, overtime management, review of daily logs and incident reports, and staff development.
• Monitor, evaluate, and support employee performance, including conducting evaluations, addressing disciplinary matters, training, and scheduling.
• Maintain accurate and up-to-date timekeeping and personnel records.
• Recommend personnel actions, including promotions, corrective measures, and recognition.
• Oversee day-to-day operations related to security, safety, customer service, and public relations across assigned accounts.
• Respond immediately to emergencies and incidents, coordinating and implementing emergency action plans.
• Remain available 24/7 to address urgent matters related to assigned accounts.
• Oversee Business Continuity and Disaster Recovery programs, collaborating with stakeholders to ensure client and organizational resilience.
• Ensure compliance with applicable regulations, policies, and contractual requirements.
• Conduct preliminary investigations into incidents and prepare clear, comprehensive reports on accidents, incidents, and suspicious activities.
• Prepare and submit required weekly, bi-weekly, and monthly management reports.
• Collaborate with the business development team to identify and support new business opportunities.
• Facilitate and oversee training programs, including CPR/First Aid/AED and state/local certificates.
• Serve as liaison between IT and frontline staff for system access and technology needs.
• Oversee procurement and maintenance of uniforms, equipment, and vehicles.
• Manage vendor relationships, including invoice payment and service coordination.
• Foster strong working relationships with law enforcement and emergency response agencies.

Job description

Harvard Protection Services, LLC is seeking a Security Operations Manager to lead a portfolio of client accounts, delivering high-quality security and life-safety services with strong leadership and operational guidance. You will supervise staff, ensure contractual compliance, manage scheduling, incident reporting, and performance evaluations, and act as liaison with law enforcement and IT teams.

The role requires state security licenses where applicable, a strong background in security