Public Safety Telecommunicator

North Carolina A&T State University

Greensboro, Northern (NC, KY)

Hybrid

USD 40,000 - 46,000

Full time

29 hours ago

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Job summary

North Carolina A&T State University is seeking a Public Safety Telecommunicator to operate the 24/7 telecommunications center, monitor CCTV and alarms, dispatch emergency responders, and maintain precise records. The role requires a high school diploma and certification readiness within specified timelines.

Typical duties include handling emergency calls, documenting information, and coordinating with police and security services. On-site, with potential remote/hybrid arrangements per policy.

Qualifications

Two years of experience in a communication or call center environment.
Knowledge of operating communications systems and emergency terminology.
Knowledge of documenting emergency situations and calls.
Ability to obtain information from distressed individuals and provide clear instructions.

Responsibilities

Monitor CCTV cameras and alarms; dispatch emergency responders.
Operate CAD and logging systems with high accuracy.
Maintain 100% accurate call data entries and logs.
Determine call nature and route to appropriate responder.
Train department personnel in communications as assigned.

Skills

Call center experience

Emergency communications

English proficiency

Education

High School diploma or equivalent

DCI Operator certification (or ability to obtain within 45 days)

Basic Telecommunicator Certification (within 1 year)

Tools

Orbacom Candida

Job description

North Carolina A&T State University participates in E-Verify.

Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

North Carolina A&T State University is an Equal Opportunity and Aff…

No one who applies or seeks employment will be denied admission to or employment at North Carolina A&T State University on the basis of race, religion, color, national origin, sex, age, disabling condition, veteran status, political affiliation, genetic information or sexual orientation and sexual identity.

Employee Benefits available to NC A & T permanent employees include the following and more

Accrued Vacation and Sick Leave for Eligible Employees
Community Service Leave
Aetna – State Health Benefits of North Carolina
NCFlex - Vision, Dental, Flexible Spending Account, Life Insurance and more
12 Paid Holidays
Teachers and State Employees Retirement System (TSERS)
Optional Supplemental Plans - 401k, 403b, 457b and 457
Employee Assistance Program (EAP)
Campus Recreation Center Discount
University Bookstore Discount
and more

This position may be eligible for a remote or hybrid work arrangement, consistent with university and state policies. N.C. A&T employees are generally required to reside in North Carolina, within a 2-hour commuting distance of their assigned duty station.

Classification Information

Position/Classification Title

Position/Classification Title Public Safety Telecommunicator

Classification Type

Classification Type SHRA

Position required to work during periods of adverse weather or other emergencies

High School diploma or equivalency and demonstrated possession of the competencies necessary to perform the work. Requires certification as a Division of Criminal Information computer operator or the ability to achieve certification within 45 days of employment. Some positions may require Basic Telecommunicator Certification in accordance with the provisions of the North Carolina Criminal Justice Training and Standards Commission or the ability to achieve certification within one year of employment.

Preferred Years Experience, Skills, Training, Education

Two years of experience working in a communication or call center environment.
Knowledge of methods for operating communications systems. Knowledge of procedures used for emergency medical treatment.
Knowledge of information required for documenting emergency situations and calls.
Knowledge of emergency medical, fire, police, and other emergency terminology.
Knowledge of emergency management procedures.
Knowledge of the geography and street locations of the community served.
Ability to provide clear instructions and guidance to callers in emergency situations.
Ability to comprehend, interpret, and evaluate relevant information from various types of source materials.
Ability to obtain and analyze facts to reach logical conclusions.
Ability to obtain information from physically or emotionally distressed individuals.
Ability to interact with people who are in differing situations.
Ability to work both independently and as part of a team.
Ability to take accurate and complete messages.
Ability to recognize incorrectly transmitted messages, codes, or error input.
Ability to learn to utilize various types of electronic and/or manual recording and information systems used by the agency, office, or related units.
Ability to read, write, speak, understand, or communicate in English sufficiently to perform the duties of this position.

Required License or Certification

Requires certification as a Division of Criminal Information Computer Operator or the ability to achieve certification within 45 days of employment.

Position Overview

Primary Purpose of Position

To operate the Telecommunications Center efficiently and effectively 24 hours a day, 365 days a year. This consists of operating all communications equipment and maintaining contact with all field units and other agencies through direct phone lines. This includes responding to all elevator phone lines and all emergency call-box phone lines that ring directly into the communications center. The Division of Criminal Information Network provides other emergency communications state and nationwide.

Primary Function of Organizational Unit

To provide an effective and efficient link between the University Community and the University Police Department’s operations and services 24 hours a day, 365 days per year. The University Police Department maintains overall responsibility for this service. The University Police Department maintains the responsibility of providing a safe and secure community for the students, faculty, staff and visitors. University Police Officers are sworn full-time police officers who are state certified by the North Carolina Criminal Justice Training and Standards Council and must receive Basic Law Enforcement Training before being sworn as Police Officers. NC A&T State University Police Officers have complete police authority to enforce local, state and federal laws on all property owned or leased by the University and on streets that run through, are adjacent to, or border the campus.

Work Hours

Work Hours Twelve hour shifts (7:00 am-7:00 pm; 7:00 pm-7:00 am)

Is this position eligible for a remote or hybrid work arrangement, consistent with university and state policies

On-site (Employees are primarily in the office and/or have a critical job requirement that requires dedicated office space on-site)

Key Responsibilities and Related Competencies

Required Competency

Required Competency Office/Telecommunications Technology

Duties

Monitors all CCTV cameras and alarms.
Monitors and dispatches fire, burglar, equipment and panic alarms to appropriate departments and personnel accordingly.
Reports any trouble with CCTV and alarm systems immediately.
Operates the Division of Criminal Information automated computer network and all affiliated state and computer systems as necessary.
Ensures confidentiality is maintained as these records contain highly confidential information.

Required Competency Data/Information/Records Management

Duties

Operates police emergency multi-frequency radio console (Orbacom Candida) and multi- line telephones.
Maintains entries of all call data with 100% accuracy.
Uses established logs and data systems, functions, and/or procedures.
Enters routine information.
Types reports using standard formats.
May retrieve routine information.

Required Competency Communication-Oral

Duties

Operates police emergency multi-frequency radio console (Orbacom Candida) and multi- line telephones.
Determines the nature of the call and may transfer caller to appropriate responder upon determining the nature of the call.
Obtains, verifies, and records the location of the emergency, the name of the caller, the nature, severity, and current status of the emergency, and obtains any other appropriate information needed to secure a full assessment of the circumstances.
Maintains a reassuring and calming manner with callers in order to obtain required information; persuades emergency callers to stay on the line.
In nonmedical emergencies, provides precautionary instructions and advice to help assure the personal safety of persons and/or to minimize the loss of property, pending the arrival of fire, police, or other assistance.
Dispatch and receive calls for service to and from the University Police Officers, Security, Parking and Contract Security Officers and any other collateral agency personnel as necessary.
Contact the following persons in emergency situations when needed: Chief of Police, VC of Business and Finance, VC of Student Affairs, Office of EHS , Greensboro Police Department, Guilford County Sheriff’s Department and Greensboro Fire Department.
Maintains emergency callback for the University; entails calls to EHS , maintenance requests for the academic buildings, as well as the University Residence Halls.
Makes contact through provided weekly callback lists, cell numbers and pagers with direct contact through the Physical Plant radio frequency.
Train department personnel in communications as assigned.
Attend and successfully complete all required certifications and departmental in-service training and attend required departmental meetings.

Required Competency Knowledge - Technical

Duties

Train department personnel (temporary and permanent staff) in communications as assigned.
Attends and successfully completes assigned in-service schools and department meetings.
Takes an active role in public safety technology projects, including research, development and implementation.
Maintains and updates tables in the CAD software related to the records management system.

Position Information

Working Title

Public Safety Telecommunicator

Position Number

004361

Recruitment Range

$40,000 - $46,000

FLSA

Non-Exempt

Appointment Type

Permanent - Full-time

FTE