24/7 Emergency Communications Leader

County of Monterey, CA; Salinas (CA); On-site; USD 110,000 - 160,000; Full time

Benefits offered by this job

Benefits package

Job summary

The County of Monterey invites qualified emergency communications professionals to apply for the position of Emergency Communications Manager with the Emergency Communications Department. The Manager leads a 24/7 consolidated dispatch operation serving law enforcement, fire, and EMS, reporting to the Assistant Director and Director.

The successful candidate will plan, direct, and supervise staff; ensure adequate staffing; coordinate incidents; and liaison with client agencies while advancing

Qualifications

• Bachelor’s degree in Communications, Public Administration, Business Administration, Finance, or a related field.
• Three-plus years of emergency communications dispatching experience, including two years in supervisory/management roles.
• Ability to supervise and train staff; develop program goals and policies.
• Knowledge of local, state, and federal laws relevant to emergency communications.
• Ability to coordinate multiple emergency events and work in a 24/7 dispatch environment.

Responsibilities

• Plan, direct, and supervise the work of assigned staff; train employees regarding program policies, procedures, methods, and techniques; evaluate employee performance and initiate disciplinary action as required
• Ensure maintenance of adequate dispatch staffing in accordance with minimum staffing policies and procedures
• Conduct incident analysis and assist in solving administrative, technical, and personnel related issues
• Coordinate multiple emergency situations and major incidents, determine dispatch priorities of simultaneous events
• Act as a liaison to client agencies to ensure all appropriate policies, procedures, and guidelines are followed
• Direct, coordinate, and participate in the development and implementation of program goals, objectives, policies, procedures, and priorities
• May act on behalf of the Assistant Director in their absence

Skills

Emergency comms knowledge

Program management

Dispatch systems

Incident analysis

Policy/regulation knowledge

Staff supervision

Customer service

Oral and written comms

Education

Bachelor’s degree in a relevant field

Tools

Dispatch consoles

Enhanced 9-1-1 systems

Radio systems

Job description

The County of Monterey invites qualified emergency communications professionals to apply for the position of Emergency Communications Manager with the Emergency Communications Department. The Manager leads a 24/7 consolidated dispatch operation serving law enforcement, fire, and EMS, reporting to the Assistant Director and Director.

The successful candidate will plan, direct, and supervise staff; ensure adequate staffing; coordinate incidents; and liaison with client agencies while advancing