24/7 Public Safety Communications Director

Munis Self Service; Portland (ME); On-site; USD 104,000 - 128,000; Full time

Benefits offered by this job

Health insurance

Paid holidays

Sick, vacation, and personal leave

Life, dental, vision insurance

Retirement plan

Recreation facilities

Fitness reimbursement

Professional development discounts

Job summary

The City of Portland's Portland Regional Communications Center (PRCC) seeks an experienced Emergency Communications Director to oversee 24/7 public safety dispatch operations serving Portland, South Portland, and Cape Elizabeth.

You will lead 37 dedicated staff, shape IT/infrastructure, manage budgets and contracts, and drive policy, vendor relations, and strategic planning to improve service delivery across Police, Fire, and EMS.

Qualifications

• Bachelor's degree from an accredited college or university in a related field and a minimum of 10 years of experience in emergency communications; or equivalent combination of education, experience, and training.
• Strong understanding of FCC regulations, State Codes, NCIC compliance, fiscal planning, and legal issues relating to PSAP operations.
• Proven ability to manage, supervise, and coordinate a 24/7 emergency response staff; high emotional intelligence to work across public/private sectors; excellent written/verbal communication.

Responsibilities

• Oversees all PRCC functions to implement the Board's emergency communication services and ensures compliance with laws, agreements, and policies.
• Leads and updates IT systems and infrastructure supporting 911, non-emergency telephony, regional radio systems, and the EOC.
• Develops and manages the annual budget, finances, equipment needs, capital plans, and pursues municipal dispatch contracts and grants.
• Provides wellness support, directs recruitment, onboarding, and performance evaluations for management and dispatch staff.
• Collaborates with member communities and regional partners to optimize emergency service delivery and mutual aid.

Skills

Data analysis

Problem solving

Communication

Emotional intelligence

Leadership

Budget management

Education

Bachelor's degree in related field

Tools

FCC regulations

NCIC compliance

PSAP operations

Job description

The City of Portland's Portland Regional Communications Center (PRCC) seeks an experienced Emergency Communications Director to oversee 24/7 public safety dispatch operations serving Portland, South Portland, and Cape Elizabeth.

You will lead 37 dedicated staff, shape IT/infrastructure, manage budgets and contracts, and drive policy, vendor relations, and strategic planning to improve service delivery across Police, Fire, and EMS.