24/7 Police Dispatcher – Real-Time Incident Coordinator

Regional 911 Intake Solutions; Galena (IL); On-site; USD 42,000 - 56,000; Full time

Job summary

Regional 911 Intake Solutions is seeking Police Dispatchers for opportunities in Galena, IL. Dispatchers receive emergency and nonemergency requests, document locations and hazards, and assign calls to officers while monitoring radios and incident status. The role requires typing ability, clear radio communication, and knowledge of local geography.

Training and background checks are typical prerequisites. Work may involve nights, weekends, and overtime; benefits vary by agency.

Qualifications

• High school diploma or recognized equivalent required.
• Ability to type accurately and understand spoken information.
• Clear radio communication and understanding of jurisdictional geography.
• Attention to detail and confidentiality in handling information.

Responsibilities

• Receive emergency and nonemergency requests for police assistance.
• Document incident locations, suspect descriptions, vehicle details, and reported hazards.
• Assign calls to available officers according to priority and agency procedures.
• Monitor officer status, radio traffic, and requests for assistance.
• Relay updates about changing incidents and potential safety concerns.
• Conduct authorized records inquiries after training.
• Coordinate with neighboring agencies and other emergency services.
• Maintain clear incident records and safeguard restricted information.

Job description

Regional 911 Intake Solutions is seeking Police Dispatchers for opportunities in Galena, IL. Dispatchers receive emergency and nonemergency requests, document locations and hazards, and assign calls to officers while monitoring radios and incident status. The role requires typing ability, clear radio communication, and knowledge of local geography.

Training and background checks are typical prerequisites. Work may involve nights, weekends, and overtime; benefits vary by agency.