24/7 Ops Center Specialist: Dispatch & Customer Support

CSS; St. Louis (MO); On-site; USD 42,000 - 54,000; Full time

Job summary

Ascent, now part of Wesco, delivers mission-critical facility solutions across North America. The Operations Center Representative supports a 24/7 environment, acting as first contact for technicians, vendors, and clients, handling service orders, dispatching field staff, and managing high volumes of calls and emails with exceptional service.

Ideal candidates bring strong communication, attention to detail, and the ability to thrive in a fast-paced, process-driven setting, with experience in

Qualifications

• High school degree or equivalent; bachelor\'s degree preferred.
• Excellent customer interaction, verbal and written skills.
• Proficient in MS Office Suite.
• Attention to detail and ability to multitask in a fast-paced environment.

Responsibilities

• Answer calls from technicians, vendors, and clients 24/7.
• Modify service order tickets with updated information.
• Escalate calls based on urgency.
• Document transactions and interactions in multiple systems.
• Monitor and respond to high-volume emails with great service.
• Dispatch technicians to data center and hub locations nationwide.
• Adapt to changing procedures while following escalation protocols.
• Become proficient in the Operations Center software packages.
• Attend group meetings to discuss processes and procedures.
• Perform additional duties as assigned.

Skills

Customer service

Communication skills

MS Office

Multitasking

Attention to detail

Data entry

Time management

Education

Bachelor\'s degree in Business Administration or related field

High school diploma or equivalent

Tools

Remedy

Job description

Ascent, now part of Wesco, delivers mission-critical facility solutions across North America. The Operations Center Representative supports a 24/7 environment, acting as first contact for technicians, vendors, and clients, handling service orders, dispatching field staff, and managing high volumes of calls and emails with exceptional service.

Ideal candidates bring strong communication, attention to detail, and the ability to thrive in a fast-paced, process-driven setting, with experience in