Control Room Operator

Ascent Resources; Cambridge (OH); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Benefits start day one

Generous 401(k)

PTO based on experience

Tuition assistance after 1 year

Twelve paid holidays

Volunteer opportunities

Gym reimbursement

Job summary

Ascent Resources in Cambridge, OH is seeking an experienced Control Room Operator to support the Water Management Team and field personnel. You will monitor tank levels, water production rates, and assist with load scheduling and transportation requests.

This role involves handling 100–200 incoming calls daily, providing customer service, updating haul orders in the Water Dispatch system, and collaborating with supervisors and drivers to optimize operations.

Qualifications

• Minimum requirements include basic Microsoft Windows/Office experience.
• Customer service skills, accuracy, patience, strong work ethic and ability to work within a team environment.
• Multitask in a four to six monitor computer setup environment.

Responsibilities

• Answer 100-200 calls per day from field personnel, drivers, and outside carrier partners.
• Provide a high level of customer service to adjust dispatches and accommodate changes in operating environments.
• Accurately communicate urgent needs to Water Superintendent and Supervisors.
• Work with Supervisors, Field Staff and others on miscellaneous projects.
• Track and report loads generated and completed on daily haul logs.
• Communicate between shifts on operation concerns and ongoing projects.
• Assign/update/confirm electronic haul orders via Water Dispatch system.
• Other duties as needed.

Skills

Windows/Office basics

Customer service

Multi-monitor multitasking

Education

HS Diploma or equivalent

Tools

Water Dispatch system

Job description

Ascent Resources is seeking an experienced Control Room Operator. This position is located in Cambridge, OH and will report to the Sr. Foreman - Water Trucking.

This position is responsible for assisting the Water Management Team and field personnel by handling incoming calls to the Operations Center. Using internet and computer-based systems to monitor tank levels, water production rates, and assist Ascent Field Staff with load scheduling and transportation needs.

Primary Duties & Responsibilities

• Answer 100-200 calls per day from field personnel, drivers, and outside carrier partners
• Provide a high level of customer service to assist with adjusting planned dispatches to accommodate all changes in operating environments. Examples include operational removal/delivery requests, load cancelations, carrier availability, and equipment issues
• Accurately communicate urgent needs to Water Superintendent and Supervisors
• Work with Operational Supervisors, Field Staff, Consultants, and other departments personnel on miscellaneous projects
• Tracking and reporting all loads generated and completed on daily haul logs
• Communicate between shifts on all operation concerns, issues and ongoing projects
• Assign, update, and confirm electronic haul orders, as needed based on daily work activities, through Ascent's Water Dispatch system
• Other duties assigned as needed

Knowledge, Skills & Abilities

Minimum Requirements:

• Basic Microsoft Windows / Office experience
• Customer service skills, accuracy, patience, strong work ethic and ability to work within a team environment
• Multitask in a four to six monitor computer setup environment

Education & Work Experience Required

Minimum Requirements:

• HS Diploma or equivalent

Preferred:

• Customer service experience
• Previous Dispatch experience

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

• Requires prolonged sitting, some bending and stooping
• Occasional lifting up to 25 pounds
• Manual dexterity sufficient to operate a computer keyboard and phone systems
• Requires normal range of hearing and vision

Ascent Benefits

• Benefits start day one
• Generous 401(k)
• PTO based on industry or job-related experience
• Tuition assistance after 1 year
• Twelve paid holidays
• Many volunteer opportunities
• Gym reimbursement

Ascent Resources provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Ascent complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.