24/7 Mission-Critical Network Operations Specialist

General Dynamics Information Technology, Inc.; San Antonio (TX); Vor Ort; USD 64.000 - 87.000; Vollzeit

Zusammenfassung

General Dynamics Information Technology, Inc. is seeking an EMC/GEM professional to provide 24/7 mission and infrastructure monitoring and operational support for critical systems at a client site in San Antonio, TX.

You will coordinate with watch teams, customers, and technical staff to maintain situational awareness, respond to events, and support network security activities. The candidate should hold TS/SCI w/Poly clearance and DoD 8570 IAT Level II certification with at least 5 years of

Qualifikationen

• Education: Technical Training, Certification(s) or Degree
• Experience: 5+ years of related experience
• US citizenship required
• Security clearance level: TS/SCI w/Poly
• Role requirements: communication, problem solving, etc.
• Location: Client Site
• Certification Required: DoD 8570 IAT Level II certified
• Shift: Sunday - Wednesday 12pm - 10pm
• This position is mission essential, may include work on holidays when required

Aufgaben

• Provide 24/7 mission and infrastructure monitoring, notification, administrative support, event logging, ticket management, and operational reporting for supported systems.
• Monitor system and network events, identify potential service impacts, and initiate appropriate escalation and response procedures.
• Coordinate with ISP and GW GES watch personnel to maintain situational awareness and facilitate required support actions.
• Communicate with customers, technical teams, and support personnel to provide timely notification of events, incidents, outages, and response activities.
• Create, update, track, and close incident and service tickets in accordance with established procedures.
• Maintain accurate operational logs, shift records, event timelines, and status reports.
• Perform router and switch updates in support of authorized security actions.
• Support shift turnover activities by communicating ongoing incidents, system status, and pending actions.
• Follow established operational, security, incident-management, and escalation procedures.
• Perform other related duties and projects as required to meet business and mission needs.

Kenntnisse

Critical Systems

Enterprise IT

Mission Critical

Telecommunication Systems

Ausbildung

Technical Training, Certification(s) or Degree

Jobbeschreibung

General Dynamics Information Technology, Inc. is seeking an EMC/GEM professional to provide 24/7 mission and infrastructure monitoring and operational support for critical systems at a client site in San Antonio, TX.

You will coordinate with watch teams, customers, and technical staff to maintain situational awareness, respond to events, and support network security activities. The candidate should hold TS/SCI w/Poly clearance and DoD 8570 IAT Level II certification with at least 5 years of