Enterprise Management Center / Global Enterprise Management (EMC/GEM) Operations Specialist - TS/SCI w/Poly

General Dynamics Information Technology, Inc.; Maryland; Presencial; USD 70.000 - 95.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

AI-powered career tool

Internal mobility team

Comprehensive benefits

401K with company match

Paid time off

Military-friendly workplace

Descripción de la vacante

GDIT is seeking a Telecommunications Technician IV for on-site support in Annapolis Junction, MD. You will monitor mission systems, manage events, and coordinate with internal teams to ensure rapid response and ongoing situational awareness.

Requirements include 5+ years of related experience, US citizenship, TS/SCI w/Poly, and DoD 8570 IAT Level II certification. Shift is Sunday to Thursday, 10pm–6am; position is mission essential and may involve holidays.

Formación

• US citizenship required.
• Shift: Sunday - Thursday 10pm-6am.
• DoD 8570 IAT Level II certified.

Responsabilidades

• Provide 24/7 mission and infrastructure monitoring and incident response.
• Coordinate with watch teams, customers, and technical support.
• Maintain logs, tickets, and status reports.

Conocimientos

Communication

Problem solving

Shift work

Educación

Technical Training/Certification/Degree

Descripción del empleo

The EMC/GEM professional provides continuous monitoring and operational support for mission-critical systems and infrastructure. This role coordinates with internal watch teams, customers, and technical support personnel to maintain situational awareness, respond to events, and support network security activities.

MEANINGFUL WORK AND PERSONAL IMPACT

• Provide 24/7 mission and infrastructure monitoring, notification, administrative support, event logging, ticket management, and operational reporting for supported systems.
• Monitor system and network events, identify potential service impacts, and initiate appropriate escalation and response procedures.
• Coordinate with ISP and GW GES watch personnel to maintain situational awareness and facilitate required support actions.
• Communicate with customers, technical teams, and support personnel to provide timely notification of events, incidents, outages, and response activities.
• Create, update, track, and close incident and service tickets in accordance with established procedures.
• Maintain accurate operational logs, shift records, event timelines, and status reports.
• Perform router and switch updates in support of authorized security actions.
• Support shift turnover activities by communicating ongoing incidents, system status, and pending actions.
• Follow established operational, security, incident-management, and escalation procedures.
• Perform other related duties and projects as required to meet business and mission needs.

WHAT YOU’LL NEED TO SUCCEED

Bring your technology expertise and drive for innovation to GDIT. Telecommunications Technician IV must have:

• Education: Technical Training, Certification(s) or Degree
• Experience: 5+ years of related experience
• US citizenship required
• Security clearance level: TS/SCI w/Poly
• Role requirements: communication, problem solving, etc.
• Location: On-site - Annapolis Junction, MD
• Certification Required: DoD 8570 IAT Level II certified
• Shift: Sunday - Thursday 10pm-6am
• This position is mission essential, may include work on holidays when required

GDIT IS YOUR PLACE

At GDIT, the mission is our purpose, and our people are at the center of everything we do.

• Growth: AI-powered career tool that identifies career steps and learning opportunities
• Support: An internal mobility team focused on helping you achieve your career goals
• Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
• Community: Award-winning culture of innovation and a military-friendly workplace

OWN YOUR OPPORTUNITY

Explore an enterprise IT career at GDIT and you’ll find endless opportunities to grow alongside colleagues that share your desire to drive operations forward.

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