24/7 Mental Health Crisis Navigator

Community Health Associates; Tucson (AZ); On-site; USD 40,000 - 60,000; Full time

Job summary

Community Health Associates seeks a Mental Health Crisis Specialist to provide on/off site crisis intervention, stabilization, assessments, and short-term case management 24/7 for adults, children and adolescents in crisis. The role aims to reduce hospital or jail diversion, support in-home stabilization, and enhance safety with suicide prevention.

The position requires crisis intervention in the ROC Center and community settings, collaboration with partner agencies, documentation, and ongoing

Qualifications

• High school Diploma or GED required.
• Bachelor’s degree in behavioral health field or four years related experience or training; or equivalent combination of education and experience.
• Excellent communication skills and ability to respond to callers with patience and nonjudgmental attitude.
• Ability to work in a team, strong interpersonal skills, and positive attitude.
• Ability to follow clinical and office protocols and procedures; multi-task and computer literate.
• Customer service, clinic or center, or social service experience preferred.
• Reliable transportation, Arizona driver’s license, and current personal automobile insurance required.

Responsibilities

• Provide short-term crisis intervention services in the community or the ROC Center for adults, children, and adolescents, including intake, outreach, lethality monitoring, linkage, and follow-up.
• Provide mental health evaluations and assist in assessment for involuntary transport.
• Provide short term case management including crisis planning and coordination of services.
• Collaborate with partner agencies to develop appropriate services for families.
• Assess suicide lethality or dangerousness and mental status as required.
• Complete all required charting, casework, and documentation on a timely basis.
• Maintain knowledge of local resources to provide referral and linkage for members served.
• Attend and participate in clinical supervision, training, staff meetings, and case conferences.
• Assist in coverage in other agency programs during emergencies or staff shortages.
• Engage in agency or community projects that contribute to the mission.
• Maintain and increase skills through training.
• Provide marketing and educational presentations to the community or staff training.
• Assist in training of new staff and students.
• Assume call and back-up responsibilities as needed.
• Maintain a valid Arizona Driver’s License and access to a vehicle.
• Work as a team member to provide a safe/positive environment.
• Secure and maintain necessary certification and licensing as directed.
• Participate in weekly Crisis Provider Meetings and Quality Circles.
• Special assignments and other duties as assigned.

Skills

Excellent communication

Problem solving

Teamwork

Interpersonal skills

Multi-tasking

Computer literacy

Customer service

Education

High school Diploma or GED

Bachelor’s degree in behavioral health

Four years related experience or training

Equivalent combination of education and experience

Job description

Community Health Associates seeks a Mental Health Crisis Specialist to provide on/off site crisis intervention, stabilization, assessments, and short-term case management 24/7 for adults, children and adolescents in crisis. The role aims to reduce hospital or jail diversion, support in-home stabilization, and enhance safety with suicide prevention.

The position requires crisis intervention in the ROC Center and community settings, collaboration with partner agencies, documentation, and ongoing