24/7 IT Help Desk Specialist — Tech Support & Issue Resolver

TransCore, LP; Houston (TX); On-site; USD 42,000 - 66,000; Full time

Job summary

TransCore, LP in Houston, TX is seeking full-time IT Help Desk Specialists to provide exceptional phone and email support for software and hardware issues. You will monitor production systems, coordinate field service, and document issues with clear communication to customers.

Applicants should have 2–3 years in helpdesk, an associate degree in CS or related field, and strong Windows/Microsoft Office knowledge. Flexible shift schedules including evenings/weekends may be required.

Qualifications

• Minimum 2–3 years of helpdesk support experience.
• Associate's degree in computer science or related discipline.
• Strong understanding of help desk principles including documentation and issue ownership.
• Working knowledge of Windows operating systems and Microsoft Office applications.

Responsibilities

• Provide technical support for customers experiencing software or hardware issues.
• Monitor and respond to email/phone communications to acknowledge and address issues.
• Log, track, and document calls; escalate as needed; maintain issue history.
• Collaborate with teams to ensure proper resolution and customer satisfaction.
• Maintain high level of service and meet contractual performance requirements.

Skills

Help desk experience

Customer service

Windows OS

Microsoft Office

Education

Associate's degree in CS or related

Tools

Jira

Job description

TransCore, LP in Houston, TX is seeking full-time IT Help Desk Specialists to provide exceptional phone and email support for software and hardware issues. You will monitor production systems, coordinate field service, and document issues with clear communication to customers.

Applicants should have 2–3 years in helpdesk, an associate degree in CS or related field, and strong Windows/Microsoft Office knowledge. Flexible shift schedules including evenings/weekends may be required.