24/7 IT Help Desk Specialist - Customer Focused Support

TransCore; Houston (TX); On-site; USD 42,000 - 62,000; Full time

Job summary

TransCore in Houston, Texas is seeking a full-time IT Help Desk Specialist to deliver responsive technical support for our software and hardware products. You will handle 24/7 monitoring coordination, issue documentation, and clear communication with customers and internal teams.

The role requires 2–3 years of helpdesk experience, an associate degree, strong Windows OS and Microsoft Office skills, and a customer-focused approach.

Qualifications

• Usually requires 2–3 years of helpdesk support experience or equivalent.
• Associates degree in computer science or related discipline, or comparable work experience.
• Strong understanding of help desk principles including documentation and issue ownership.
• Working knowledge of Windows OS and Microsoft Office applications.
• Excellent customer service with focus on call control, detail, and methodical troubleshooting.

Responsibilities

• Provide technical support for customers experiencing usage or performance issues.
• Monitor emails and calls; acknowledge and address reported issues with hardware, software, networking.
• Research, isolate, resolve, and escalate issues as needed; document outcomes.
• Log and track calls and maintain history records.

Skills

Helpdesk support

Windows OS

Microsoft Office

Customer service

Troubleshooting

Education

Associate degree in CS

Tools

Jira

Job description

TransCore in Houston, Texas is seeking a full-time IT Help Desk Specialist to deliver responsive technical support for our software and hardware products. You will handle 24/7 monitoring coordination, issue documentation, and clear communication with customers and internal teams.

The role requires 2–3 years of helpdesk experience, an associate degree, strong Windows OS and Microsoft Office skills, and a customer-focused approach.