24/7 Incident Commander — Connected Car & Telematics

ClifyX; California (MO); On-site; USD 110,000 - 150,000; Full time

Job summary

ClifyX in Irvine, CA is seeking an Incident Support Engineer to own end‑to‑end incident handling in a 24/7 IoT/connected car operations program. You will monitor health using Dynatrace, Datadog, Grafana, and MaxGauge, elevate anomalies, run incident bridges, and drive cross‑functional teams to resolution.

The role requires a strong background in Telematics, Remote Services, and OEM collaborations, with ITIL practices and solid communication to keep SLAs and customers informed.

Qualifications

• 5+ years in Operations/Service Management with 4+ years leading Incident Management in large-scale, 24/7 environments.
• Demonstrated experience running bridges for P1/P0 incidents with incident commander skills.
• Strong background in Telematics/Connected Car domain and vehicle remote services concepts.
• Proficiency with observability & monitoring tools: Dynatrace, Datadog, Grafana, MaxGauge.
• Working knowledge of ITIL practices (Incident, Problem, Change, SLA Management).
• Hands-on experience with JIRA, Confluence, Jenkins, XMatters.
• Excellent communication and stakeholder management across global teams.

Responsibilities

• Monitor health and availability of production systems in Connected Car/Telematics ecosystem.
• Use monitoring tools to identify abnormal behavior, degradation, errors, and outages.
• Analyze dashboards, metrics, and logs to scope incidents and impacts.
• Run proactive monitoring and validate alerts to reduce noise.
• Lead incident bridges/war rooms and coordinate cross-functional responders.
• Ensure adherence to IM SLAs and post-incident governance (RCA, CAPA).
• Define and maintain IM dashboards and executive reports.

Skills

Incident management

Observability

Dynatrace

Datadog

Grafana

MaxGauge

ITIL

JIRA

Confluence

Jenkins

XMatters

Stakeholder management

Communication

Education

Bachelor’s degree in engineering or related field

Tools

Jira

Confluence

Jenkins

XMatters

ServiceNow

Job description

ClifyX in Irvine, CA is seeking an Incident Support Engineer to own end‑to‑end incident handling in a 24/7 IoT/connected car operations program. You will monitor health using Dynatrace, Datadog, Grafana, and MaxGauge, elevate anomalies, run incident bridges, and drive cross‑functional teams to resolution.

The role requires a strong background in Telematics, Remote Services, and OEM collaborations, with ITIL practices and solid communication to keep SLAs and customers informed.