Incident Response Lead: Automotive Telematics

Pyramid Consulting, Inc; Fort Mill (SC); On-site; USD 143,270,000 - 148,781,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Paid sick leave

Job summary

Pyramid Consulting, Inc. seeks an Incident Support Engineer (Automotive Domain) for a 12+ months contract located in Fort Mill, SC. Onsite role with strong incident management focus in a banking industry client.

Responsibilities include leading P1/P0 response, coordinating bridges, and driving root-cause actions using observability tools and ITIL practices. Excellent communication and stakeholder management required.

Qualifications

• 5+ years in Operations/Service Management with 4+ years leading Incident Management in large-scale, 24/7 environments.
• Experience running bridges for P1/P0 incidents; incident commander skills under pressure.
• Strong Telematics/Connected Car domain and vehicle remote services concepts.
• Proficiency with observability and monitoring tools: Dynatrace, Datadog, Grafana, MaxGauge.
• Hands-on with Jira, Confluence, Jenkins, XMatters; ITIL practices familiarity.

Skills

Incident Management

Monitoring tool

ITIL

Connected Car / Telematics

Dynatrace

Datadog

Grafana

MaxGauge

JIRA

Confluence

Jenkins

XMatters

Stakeholder management

Time-series analytics

SLA/SLO definition

Tools

JIRA

Confluence

Jenkins

XMatters

Job description

Pyramid Consulting, Inc. seeks an Incident Support Engineer (Automotive Domain) for a 12+ months contract located in Fort Mill, SC. Onsite role with strong incident management focus in a banking industry client.

Responsibilities include leading P1/P0 response, coordinating bridges, and driving root-cause actions using observability tools and ITIL practices. Excellent communication and stakeholder management required.