24/7 Gym Member Experience Specialist

Workout Anytime Franchising Systems, LLC; Columbia (TN); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Employee discounts

Free food & snacks

Free uniforms

Training & development

Free gym membership

Competitive hourly pay

Performance incentives

Workout Anytime attire provided

On-site training and career dev path

Team-building events

Non-smoking environment

Job summary

Workout Anytime Franchising Systems, LLC is seeking a Customer Service Associate at our Columbia, TN club. You will be the friendly first impression, assisting members, answering questions, and guiding tours while supporting daily operations in a dynamic gym environment.

The role emphasizes strong communication, reliability, and a positive ATTITUDE to promote health and wellness, with opportunities for growth into leadership through our internal development path.

Qualifications

• Strong communication and customer service skills.
• Positive, energetic ATTITUDE with a passion for helping people.
• Previous experience in hospitality, retail, or fitness preferred.
• Comfortable working with computers, POS systems, and scheduling tools.
• Reliable, punctual, and organized with strong attention to detail.
• Availability to work a flexible schedule including evenings, weekends, and some holidays.

Responsibilities

• Greet members and guests warmly, providing a friendly and professional first impression.
• Check in members, verify accounts, and assist with membership questions or updates.
• Explain membership options, provide tours, and close new membership sales with professionalism.
• Schedule new members for initial Success Sessions.
• Provide information about club services, amenities, and promotions.
• Process membership enrollments, upgrades, and billing inquiries accurately.
• Maintain front desk, lobby, and gym floor to cleanliness standards.
• Support sales and marketing efforts, including local outreach and events.
• Handle calls, emails, and in-person inquiries promptly and professionally.
• Monitor club access and follow safety procedures.
• Assist team with operations, cleaning and light maintenance.
• Uphold all policies, privacy, and brand standards.

Skills

Customer service

Communication

Attitude

Reliability

Punctuality

Flexibility

Tools

POS systems

Scheduling tools

Job description

Workout Anytime Franchising Systems, LLC is seeking a Customer Service Associate at our Columbia, TN club. You will be the friendly first impression, assisting members, answering questions, and guiding tours while supporting daily operations in a dynamic gym environment.

The role emphasizes strong communication, reliability, and a positive ATTITUDE to promote health and wellness, with opportunities for growth into leadership through our internal development path.