24/7 Front Desk Agent & Night Auditor

ARK; Saint Charles (MO); On-site; USD 35,000 - 42,000; Full time

Job summary

Candlewood Suites St. Charles is seeking a dependable Front Desk Agent to join our team and provide friendly, professional service at the reception. You will handle check-ins, checkouts, and reservations, and serve guests with a smile.

Eligible candidates must be available for all three shifts (7:00 a.m.–3:00 p.m., 3:00 p.m.–11:00 p.m., 11:00 p.m.–7:00 a.m.), including two overnights; weekend and holiday availability is required. Training provided, immediate start.

Qualifications

• Previous hotel, front desk, night audit, or customer-service experience is preferred
• Open availability for all three shifts is required
• Must be dependable, punctual, and flexible
• Strong communication and guest-service skills
• Basic computer, data-entry, and math skills
• Ability to follow detailed night audit procedures
• Ability to work independently during overnight shifts
• Ability to remain calm and professional in challenging situations
• Willingness to assist with laundry and public-area cleaning
• Ability to stand for extended periods and lift, push, or carry items required for regular hotel duties
• Comfortable taking telephone calls and mitigating stressful situations
• Working knowledge of Microsoft Office and reservation management systems
• Displays impeccable interpersonal, time management, organizational skills, and customer service skills
• Must have graduated high school, received a GED or equivalent
• 1+ year of hotel industry experience or related job preferred

Responsibilities

• Welcome guests and provide friendly, professional service
• Complete guest check-ins, checkouts, and reservation updates
• Answer telephone calls and respond to guest questions
• Process payments, deposits, and credit card authorizations accurately
• Handle guest concerns professionally and notify management when assistance is needed
• Maintain accurate front desk records and complete assigned shift reports
• Communicate effectively with housekeeping and maintenance
• Follow hotel safety, security, privacy, and cash-handling procedures
• Monitor the property and respond appropriately to guest needs
• Keep the front desk, lobby, guest laundry room, and other public areas clean and organized
• Check and empty trash in assigned public areas
• Assist the housekeeping department with washing, drying, folding, and organizing hotel laundry as needed
• Complete additional duties assigned by management
• Complete guest check-ins, checkouts, and reservation updates
• Answer telephone calls and respond to guest questions

Education

High school diploma or GED

Tools

Microsoft Office

Reservation systems

Job description

Candlewood Suites St. Charles is seeking a dependable Front Desk Agent to join our team and provide friendly, professional service at the reception. You will handle check-ins, checkouts, and reservations, and serve guests with a smile.

Eligible candidates must be available for all three shifts (7:00 a.m.–3:00 p.m., 3:00 p.m.–11:00 p.m., 11:00 p.m.–7:00 a.m.), including two overnights; weekend and holiday availability is required. Training provided, immediate start.