24/7 Enterprise Storage Operations Watch Officer

SHR Consulting Group; Liberty Township (PA); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Competitive salary commensurate with经验

Comprehensive medical, dental, and视力

401(k) with company contribution

Paid time off and eleven federalH

Certification reimbursement and培训支持

Life and disability insurance

Job summary

SHR Consulting Group, LLC is seeking Storage Services Watch Officers to monitor a 24x7x365 storage, backup, and failover environment for the DISA J-9 Hosting and Compute enterprise storage. You will detect faults, respond, and escalate to Tier III as needed while maintaining certifications and SOPs in a secure DoD setting.

On-site at RRMC, Liberty Township, PA, this role requires shift work including nights, weekends, and holidays, with comprehensive benefits and active Top Secret clearance when

Qualifications

• Experience in enterprise storage monitoring and fault management.
• Ability to triage and escalate under time pressure.
• Follow detailed SOPs and maintain disciplined shift turnover.
• Willingness to rotate shifts including nights, weekends, and holidays.
• Clear oral and written communication, including customer-facing incident communication.
• Experience in a DoD or large enterprise IT environment preferred.

Responsibilities

• Provide continuous 24x7x365 monitoring of the enterprise storage, backup, and failover environment from the designated duty location.
• Detect, triage, and respond to system faults across the SAN, backup infrastructure, and clustered failover environments.
• Assist customers with storage, failover, and backup needs, escalating to Tier III subject matter experts as required.
• Monitor nightly backup job reports, identify failed jobs, and initiate troubleshooting or escalation.
• Escalate and notify Government personnel within one hour of identification of system degradation, and record issues and corrective actions taken.
• Execute established Standard Operating Procedures for fault response, notification, and shift turnover.
• Attain and sustain Storage Services Watch Officer certification, including periodic re-training and testing by a Qualification Board of on-staff SMEs.
• Contribute to updates of SOPs and training materials as storage technology changes.
• Support disaster recovery testing, quarterly customer failover testing, and cluster health checks.
• Maintain accurate watch logs and contribute to incident, change request, and work order reporting.

Skills

Systems administration

NOC/watch floor

Storage monitoring

Communication skills

DoD environment

Education

DoD 8570.01-M / DoD 8140 IAT Level II certification

Tools

CMIS

Job description

SHR Consulting Group, LLC is seeking Storage Services Watch Officers to monitor a 24x7x365 storage, backup, and failover environment for the DISA J-9 Hosting and Compute enterprise storage. You will detect faults, respond, and escalate to Tier III as needed while maintaining certifications and SOPs in a secure DoD setting.

On-site at RRMC, Liberty Township, PA, this role requires shift work including nights, weekends, and holidays, with comprehensive benefits and active Top Secret clearance when