24/7 EMS Dispatcher — Life-Saving Critical Communications

911 Emergency Communications; Town of Bear Creek (WI); On-site; USD 40,000 - 60,000; Full time

Job summary

911 Emergency Communications seeks an Emergency Medical Dispatcher to join Bear Creek, Wisconsin operations. You will receive emergency calls, verify location, determine priorities, and coordinate EMS resources according to protocols.

Requires a high school diploma and CPR certification; EMT/paramedic credentials are not universally required. Training and certification opportunities are offered, with varying shifts including nights, weekends, and overtime to support continuous EMS coverage.

Qualifications

• High school diploma or recognized equivalent is commonly required.
• CPR certification may be required; EMT or paramedic credentials are not universal requirements.
• May recruit applicants for sponsored training or require current Emergency Medical Dispatcher certification before appointment.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient’s location, callback number, and access details
• Ask approved questions about the patient’s condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Education

High school diploma or recognized equivalent

Job description

911 Emergency Communications seeks an Emergency Medical Dispatcher to join Bear Creek, Wisconsin operations. You will receive emergency calls, verify location, determine priorities, and coordinate EMS resources according to protocols.

Requires a high school diploma and CPR certification; EMT/paramedic credentials are not universally required. Training and certification opportunities are offered, with varying shifts including nights, weekends, and overtime to support continuous EMS coverage.