24/7 Emergency Response Center Supervisor

Southern Company Gas; Riverdale (GA); On-site; USD 90,000 - 120,000; Full time

Job summary

Southern Company Gas seeks an Emergency Response Supervisor to lead a multi-jurisdictional team supporting four states. This role drives safe, efficient, and reliable call center operations in a high-volume environment serving over 2 million customers.

You will supervise 15+ hourly union employees, ensure regulatory compliance, and manage performance against KPIs. The position requires strong leadership, decision-making, and timely communication with employees, leadership, customers, and

Qualifications

• Requires ability to lead a 24/7 emergency contact operation.
• Experience directing a multi-jurisdictional emergency response team.
• Strong judgment and ability to communicate with leadership and partners.
• Must manage performance and ensure compliance with policies and safety standards.

Responsibilities

• Monitor and measure operational performance against goals and KPIs.
• Ensure emergency inquiries follow safety, regulatory, and liability protocols.
• Supervise daily activities and delegate tasks to meet goals.
• Coordinate with Scheduling, Resource Management, Field Operations and partners on emergency response.

Skills

Leadership

Coaching

Communication

Decision making

Analytical thinking

Emergency response

Team supervision

Operations management

Education

High School Diploma or GED

Bachelor's degree

Job description

Southern Company Gas seeks an Emergency Response Supervisor to lead a multi-jurisdictional team supporting four states. This role drives safe, efficient, and reliable call center operations in a high-volume environment serving over 2 million customers.

You will supervise 15+ hourly union employees, ensure regulatory compliance, and manage performance against KPIs. The position requires strong leadership, decision-making, and timely communication with employees, leadership, customers, and