Customer Experience Team Lead

South Jersey Gas Company; Union (NJ); Hybrid; USD 39,000 - 63,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Paid time off

Job summary

South Jersey Gas Company is seeking a Contact Center Operations Team Lead to guide a frontline team delivering customer care via phone, omni-channel, and in-person contacts. You will coach staff, monitor metrics, and ensure safety in a hybrid work environment.

The role requires 2–5 years in call center or customer service, plus 1 year of mentoring. Strong Microsoft Office skills and bilingual abilities (Spanish preferred) are a plus.

Qualifications

• High school diploma or GED required.
• 2–5 years in call center, customer service, hospitality, or related field.
• 1 year mentoring/coaching experience.
• Bi-lingual (Spanish) preferred.

Responsibilities

• Lead and motivate the contact center team to deliver exceptional customer service.
• Supervise shifts, coach staff, review performance metrics and reports.
• Support hiring, onboarding, and employee development activities.
• Collaborate with cross-functional stakeholders to standardize processes and drive results.

Skills

Flexible hours

Microsoft Suite

Multi-tasking

Customer service

Interpersonal skills

Education

High school Diploma or GED

Associate or bachelor's degree

Tools

Microsoft Office

Job description

South Jersey Gas Company is seeking a Contact Center Operations Team Lead to guide a frontline team delivering customer care via phone, omni-channel, and in-person contacts. You will coach staff, monitor metrics, and ensure safety in a hybrid work environment.

The role requires 2–5 years in call center or customer service, plus 1 year of mentoring. Strong Microsoft Office skills and bilingual abilities (Spanish preferred) are a plus.