24/7 Emergency Medical Dispatcher — Critical Call Center

County Emergency Communications; Campbell (CA); On-site; USD 60,000 - 70,000; Full time

Job summary

County Emergency Communications in Campbell, CA is seeking Emergency Medical Dispatchers to coordinate urgent medical responses and collect essential incident details. You will receive calls, verify locations, follow protocol, and dispatch EMS resources according to approved procedures.

Ideal candidates have a high school diploma, CPR certification, and EMS dispatcher credentials where applicable. Training and certification requirements vary by agency; consult the vacancy for specifics and

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• CPR certification and additional coursework may be required. EMT or paramedic credentials are not universal requirements for this role; consult the vacancy for the exact qualifications and accepted certification providers.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient’s location, callback number, and access details
• Ask approved questions about the patient’s condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Skills

Communication skills

Multitasking

Calm under pressure

Data entry

Attention to detail

Education

High school diploma

Emergency Medical Dispatcher certification

Tools

Dispatch software

Job description

County Emergency Communications in Campbell, CA is seeking Emergency Medical Dispatchers to coordinate urgent medical responses and collect essential incident details. You will receive calls, verify locations, follow protocol, and dispatch EMS resources according to approved procedures.

Ideal candidates have a high school diploma, CPR certification, and EMS dispatcher credentials where applicable. Training and certification requirements vary by agency; consult the vacancy for specifics and