24/7 Emergency Medical Dispatch Specialist

911 Emergency Communications; Cleverdale (NY); On-site; USD 42,000 - 70,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employee-assistance services

Continuing education

Certification support

Shift premiums

Job summary

911 Emergency Communications is seeking Emergency Medical Dispatchers for Kattskill Bay, NY. Responsibilities include handling urgent medical calls, gathering patient details, and coordinating ambulance resources according to approved protocols.

Applicants should have a high school diploma or equivalent, plus Emergency Medical Dispatcher certification and CPR as required. Training and certification requirements vary by appointment. Shift work and overtime may be required.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• Emergency Medical Dispatcher certification is required before appointment.
• CPR certification may be required.
• EMT or paramedic credentials are not universal requirements.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient’s location, callback number, and access details
• Ask approved questions about the patient’s condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Skills

Call handling

Data entry

Communication skills

Multitasking

Education

High school diploma or equivalent

Emergency Medical Dispatcher certification

CPR certification

EMT/paramedic credentials not universal

Job description

911 Emergency Communications is seeking Emergency Medical Dispatchers for Kattskill Bay, NY. Responsibilities include handling urgent medical calls, gathering patient details, and coordinating ambulance resources according to approved protocols.

Applicants should have a high school diploma or equivalent, plus Emergency Medical Dispatcher certification and CPR as required. Training and certification requirements vary by appointment. Shift work and overtime may be required.