24/7 Emergency Communications Operator

DHRM; Rockville (VA); On-site; USD 36,000 - 49,000; Full time

Job summary

DHRM at Eastern State Hospital in Virginia seeks a Communications Operator (Emergency Coordinator I) to support 24/7 reception duties and emergency information dissemination. The role will mobilize emergency services during crises and requires rotating shifts, including nights and holidays.

Successful candidates will have strong customer service experience, clear communication skills, and a team-oriented mindset to operate under essential personnel conditions.

Qualifications

• Experience providing customer service in a fast-paced environment.
• Ability to communicate clearly and professionally both verbally and in writing.
• Willingness to work rotating shifts including nights, weekends and holidays.

Responsibilities

• Provide a customer service oriented central reception function for the hospital.
• Disseminate routine and emergency incident information 24/7.
• Mobilize emergency services and personnel in response to crisis situations.
• Act as essential personnel during emergencies and facility needs.

Skills

Customer service

Clear communication

Flexibility

Team player

Crisis communication

Education

Telecommunications training

Tools

Multi-line telephone system

Office equipment

Job description

DHRM at Eastern State Hospital in Virginia seeks a Communications Operator (Emergency Coordinator I) to support 24/7 reception duties and emergency information dissemination. The role will mobilize emergency services during crises and requires rotating shifts, including nights and holidays.

Successful candidates will have strong customer service experience, clear communication skills, and a team-oriented mindset to operate under essential personnel conditions.