COMMUNICATIONS OPERATOR

DHRM; Rockville (VA); On-site; USD 36,000 - 49,000; Full time

Job summary

DHRM at Eastern State Hospital in Virginia seeks a Communications Operator (Emergency Coordinator I) to support 24/7 reception duties and emergency information dissemination. The role will mobilize emergency services during crises and requires rotating shifts, including nights and holidays.

Successful candidates will have strong customer service experience, clear communication skills, and a team-oriented mindset to operate under essential personnel conditions.

Qualifications

• Experience providing customer service in a fast-paced environment.
• Ability to communicate clearly and professionally both verbally and in writing.
• Willingness to work rotating shifts including nights, weekends and holidays.

Responsibilities

• Provide a customer service oriented central reception function for the hospital.
• Disseminate routine and emergency incident information 24/7.
• Mobilize emergency services and personnel in response to crisis situations.
• Act as essential personnel during emergencies and facility needs.

Skills

Customer service

Clear communication

Flexibility

Team player

Crisis communication

Education

Telecommunications training

Tools

Multi-line telephone system

Office equipment

Job description

Title: COMMUNICATIONS OPERATOR

State Role Title: Emergency Coordinator I

Hiring Range: $35,848-$49,470

Pay Band: 3

Agency: Dept Behavioral Health/Develop

Location: Eastern State Hospital

Agency Website: https://dbhds.virginia.gov/facilities/esh/

Recruitment Type: General Public - G

Job Duties

Provide a customer service oriented central reception function for the hospital that disseminates routine and emergency incident information. 24 hours a day/7 day a week. Mobilize emergency services and personnel in response to crisis situations involving life or property. This position is considered essential personnel and would be required to work in the event of an emergency, pandemic, or facility need. All ESH positions are required to work different shifts to include nights, weekends and holidays, and/or overtime as requested.

Successful candidate should possess:

• Be able to satisfactorily complete or resolve simultaneous requests or tasks.
• Extensive years of experience in customer service with the ability to communicate clearly and professionally both verbally and in writing.
• Possess a strong work ethic and team player mentality.
• Ability to be flexible and able to work rotating shifts as well as weekends, holidays and occasional overtime.
• Ability to act in the capacity of essential personnel during emergency/crisis situations.

Minimum Qualifications

• Experience providing customer service.
• Able to attend Telecommunications School at the Hampton Roads Criminal Justice Academy after start of employment.

Additional Considerations

• Experience using multi-line telephone system and various office equipment.
• Experience in a medical setting.
• Experience in a Security Control Center.
• Experience dispatching calls for security or law enforcement.
• Experience monitoring fire alarm systems.

Contact Information

Name: EASTERN STATE HOSPITAL

Phone: [phone] / REFER TO PAGEUP FOR APPLICATION STATUS

Email: EMAIL APPLICATION MATERIAL NOT ACCEPTED

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.

Advertised: 14 Sep 2026 Eastern Daylight Time

Applications close: