24/7 Dispatch Supervisor — Lead, Train & Optimize Operations

Integrity Towing Solutions; Raleigh (NC); On-site; USD 42,000 - 57,000; Full time

Benefits offered by this job

Performance bonus

Onboarding program

Health insurance

Paid time off

Leadership role

Job summary

Integrity Towing Solutions in Raleigh, NC is seeking a hands-on Dispatch Supervisor to lead a seven-person team in a 24/7 operation. You will own scheduling, guide the team, and personally run a dispatch shift to set clear standards and ensure flawless handoffs.

You’ll work from documented procedures, monitor performance, manage police-rotation calls, and maintain accurate dispatch records while ensuring timely vehicle releases and strict cash controls.

Qualifications

• Must be at least 21 years old.
• Prior supervisory or lead experience in dispatch, call-center, public-safety communications, towing, roadside, or logistics operations strongly preferred.
• Calm, decisive leadership in a high-volume environment - able to make sound decisions with incomplete information and teach others to do the same.
• Strong computer literacy (dispatch software, Microsoft 365) and disciplined, accurate documentation.
• Integrity with cash handling, payments, and records - you treat controls as the job, not paperwork.
• Clear, professional communication with police, property managers, drivers, and vehicle owners, including difficult conversations.
• Acceptable criminal background history and a clear pre-employment drug screen.

Responsibilities

• Lead, schedule, and coach a team of ~7 dispatchers supporting a 24-hour, 7-day operation - clear expectations, weekly performance numbers, and quarterly one-on-ones.
• Maintain full phone and vehicle-release coverage with zero gaps, and run clean shift handoffs where every open item has an owner, a status, and a next action.
• Work a dispatch shift personally: answer a multi-line phone system, coordinate drivers, and process vehicle releases with courtesy and precision.
• Ensure property tow requests are verified, documented, and dispatched promptly - and that scheduled vehicle relocations happen exactly as promised.
• Prioritize police-rotation calls and monitor response so a truck is on-site within our 30-minute contract standard.
• Keep dispatch records complete and accurate - the record must tell the story - and audit calls weekly, coaching every miss the same week.
• Own payment and cash controls: card processing, smart-safe cash reconciliation, and same-shift investigation of any discrepancy.
• Train new dispatchers using written procedures, observed practice, knowledge checks, and documented sign-offs.
• Route escalations quickly to the right owner - account executives, client support, or leadership - and de-escalate tense situations professionally.

Skills

Leadership

Dispatch operations

Scheduling

Coaching

Customer service

Communication

Cash handling

Policy adherence

Tools

Dispatch software

Microsoft 365

Job description

Integrity Towing Solutions in Raleigh, NC is seeking a hands-on Dispatch Supervisor to lead a seven-person team in a 24/7 operation. You will own scheduling, guide the team, and personally run a dispatch shift to set clear standards and ensure flawless handoffs.

You’ll work from documented procedures, monitor performance, manage police-rotation calls, and maintain accurate dispatch records while ensuring timely vehicle releases and strict cash controls.