24/7 Data Center Critical Operations Supervisor

Quality Technology Services; Irving (TX); On-site; USD 85,000 - 115,000; Full time

Job summary

Quality Technology Services (QTS) is seeking a Supervisor, Critical Operations to lead the maintenance and operation of electrical, mechanical, and plumbing systems within our 7x24x365 data center in Irving, TX. You will supervise technicians, coordinate preventive maintenance, and respond to incidents while ensuring safety and compliance.

This role emphasizes hands-on leadership, staff development, and collaboration with site leadership to plan capital replacements and ensure service quality

Qualifications

• Four or more years of workplace or relevant industry experience.
• Previous direct or indirect people leadership experience.
• Six or more years of workplace or relevant industry experience.
• Previous people leadership experience in a data center environment.
• Excellent people skills with the ability to interface with all levels of the organization.
• Exceptional customer service.
• Ability to analyze the operation of various systems, determine the cause of any problems/malfunctions, and take corrective action as required.
• Ability to manage complex situations during off management hours - single point of contact.
• Strong written, verbal, and people skills.
• Ability to function in a team environment.
• The ability to acquire and apply job-related knowledge within set guidelines and expectations.

Responsibilities

• Establish, implement, and maintain facility policies, procedures, and organizational structure within the boundaries established by the management team and corporate policy while ensuring no contradiction in federal, state, and local operating regulations or laws.
• Development of emergency response planning, response management, and reporting of incident and emergency situations for all electrical, mechanical, associated controls, and plumbing systems.
• Lead, organize, maintain, monitor, and perform preventive maintenance on all equipment including refrigeration, heat exchanger, HVAC, electrical, emergency backup systems, and hot water systems.
• Oversee work orders for preventative and corrective maintenance on critical systems and building physical structure. Order and budget necessary parts and supervise work to complete all maintenance and perform necessary work.
• Facilitate Data Center space and cable plant design, implementation, and maintenance.
• Ensure all incidents and work orders are complete, updated, and resolved in a timely manner.
• Lead the response to emergency situations (fire, evacuation, equipment failure, etc.) and customer concerns.
• Review and provide inputs in the preparation of and implementation of an effective operating budget.
• Confer with subject matter experts (SME'S) to find resolution to operational problems, develop and authorize operational procedures, and approve all major estimates.
• Comply with departmental policy for the safe storage, usage, and disposal of hazardous materials.
• Supervise the team to have a clean, organized, and safe workplace.
• Provide updates and reporting to the Critical Operations Manager and Site Director.
• Stand-in for the Critical Operations Manager as needed.
• Supervise, train, develop, mentor, and coach Critical Operations Technicians.
• Have direct reports and establish performance goals, monitor progress, and lead in ways to enhance their professional development and success of their team.
• Ensure all Customer Requests are completed and resolved in a timely manner.

Skills

People leadership

Customer service

Team collaboration

Operational awareness

Communication

Job description

Quality Technology Services (QTS) is seeking a Supervisor, Critical Operations to lead the maintenance and operation of electrical, mechanical, and plumbing systems within our 7x24x365 data center in Irving, TX. You will supervise technicians, coordinate preventive maintenance, and respond to incidents while ensuring safety and compliance.

This role emphasizes hands-on leadership, staff development, and collaboration with site leadership to plan capital replacements and ensure service quality