24/7 Crisis Security Operations Lead

Walmart Inc.; Bentonville (AR); On-site; USD 60,000 - 110,000; Full time

Benefits offered by this job

Health benefits

401(k)

Stock purchase program

PTO and family leave

Job summary

Walmart Inc. is seeking a Crisis Support Analyst in Bentonville, AR to monitor incidents, report to leadership, and mentor peers in a 24/7 global center. You will lead investigations, generate summaries, and coordinate with Legal and HR while upholding Walmart’s ethics and standards.

Prior security or intelligence experience is required. The role offers a regular/permanent contract with competitive pay, benefits including health, 401(k), stock purchase, and PTO.

Qualifications

• Minimum Qualifications: Bachelor’s degree in Human Resources, Emergency Management, Risk Management, Security, or related field OR 2 years’ experience in security, emergency management, risk management, law enforcement, fire service, or related area.

Responsibilities

• Monitor and intake daily incidents reported by facilities; communicate critical information to stakeholders with precision and urgency.
• Maintain and uphold department standards for response metrics and customer service level expectations.
• Lead and assist with investigations, synthesizing facts and data into actionable intelligence.
• Create and review departmental reports including emergency alerts and situation summaries.
• Coordinate information requests from Legal, HR, and external agencies.
• Model and reinforce compliance with company policies and ethics.

Skills

Detail-oriented analyst

Leadership experience

Clear communication

Mentor mindset

Structured shift-based work

1+ year in intelligence/security

Bilingual English/Spanish

Education

Bachelor’s degree in HR/Emergency Management/Risk/Security or related field

2 years’ experience in security/emergency management/law enforcement or related area

Job description

Walmart Inc. is seeking a Crisis Support Analyst in Bentonville, AR to monitor incidents, report to leadership, and mentor peers in a 24/7 global center. You will lead investigations, generate summaries, and coordinate with Legal and HR while upholding Walmart’s ethics and standards.

Prior security or intelligence experience is required. The role offers a regular/permanent contract with competitive pay, benefits including health, 401(k), stock purchase, and PTO.