24/7 Crew Dispatcher (Extra Board) – Transit Ops

Keolis Commuter Services; Boston, Northern (MA, KY); Hybrid; USD 35,000 - 50,000; Full time

Benefits offered by this job

Medical and dental coverage

Vision coverage

401(k) retirement plan with company X%

Life and disability insurance

Flexible spending accounts

Job summary

Keolis Commuter Services in Boston is seeking a Crew Dispatcher (Extra Board) to coordinate train crew staffing for MBTA Commuter Operations. The role requires a disciplined, detail-oriented professional with 5 years of experience and willingness to work a rotating, on-site schedule.

The position is unionized with starting pay of $30.59 per hour. Candidates must be able to work 5 days a week with short notice and adapt to varying shifts, including mornings, evenings, and overnights.

Qualifications

• Must have a high school diploma or equivalent.
• Ability to prioritize and multi-task in a high-pressure office setting.
• Strong Microsoft Office skills, especially Excel and Word.
• Excellent oral and written communication and strong interpersonal skills.
• Ability to establish and maintain effective working relationships with supervisors, coworkers and vendors.

Responsibilities

• Work in a 24/7/365 environment with varying shifts.
• Maintain records related to crew usage on software and paper.
• Make approximately 75-150 phone calls daily to dispatch crews.
• Follow FRA regulations to identify crew availability.
• Comply with safety rules and report hazards.
• Attend required training, especially safety and security.
• Other duties as required.

Skills

Prioritization

Multitasking

Communication

Interpersonal skills

Written communication

Oral communication

Education

High school diploma or equivalent

Tools

Microsoft Excel

Microsoft Word

Job description

Keolis Commuter Services in Boston is seeking a Crew Dispatcher (Extra Board) to coordinate train crew staffing for MBTA Commuter Operations. The role requires a disciplined, detail-oriented professional with 5 years of experience and willingness to work a rotating, on-site schedule.

The position is unionized with starting pay of $30.59 per hour. Candidates must be able to work 5 days a week with short notice and adapt to varying shifts, including mornings, evenings, and overnights.