24/7 Command Center Specialist

DK Security; Kentwood (MI); On-site; USD 20,000 - 29,000; Part time

Benefits offered by this job

Medical Insurance

Life Insurance

Dental Insurance

Vision Insurance

Paid Sick Days

Job summary

DK Security, located in Michigan, is seeking a part-time Command Center Operator for third shift in Kentwood. You will operate a multi-line switchboard, perform payroll processing, background screenings, and provide outstanding customer service to clients and staff.

Responsibilities include monitoring CCTV and access control systems, dispatching personnel for emergencies, and maintaining incident reports. Must be 18+, with a clean record and strong grooming and communication skills.

Qualifications

• Must be at least 18 years old or older.
• Must be of good moral character, with no felony convictions or misdemeanor convictions for criminal sexual conduct or related offenses, theft, assault, or crimes of moral turpitude, is required.
• Must have impeccable grooming.
• Must possess above average customer service skills.
• Must have high school diploma or GED as well as some college experience.
• Must present a friendly, positive, professional image to Clients, employees, supervisors, managers, and the general public.
• Thorough knowledge of emergency procedures; ability to manage emergency situations while handling normal control center functions.
• Ability to multi-task multiple job duties while maintaining confidentiality.
• Ability to prioritize decisions based upon multiple criteria and identifiable standards of policies and procedures.
• Ability to effectively interact with professional personnel at all levels within the corporation, outside agencies and general public.
• Must possess excellent verbal, written and interpersonal communications skills and the ability to solve problems and de-escalate situations in a non-confrontational manner. These include the ability to read and write the English language.

Responsibilities

• Must provide above excellent customer service when dealing with Clients, Customers, Co-Workers, etc.
• Provide information and assistance to calling parties concerning emergency, security and general assistance needs.
• Follow procedures in dispatching personnel for emergency and non-emergency response.
• Accurately and quickly utilize computer-aided software for complaint documentation and processing of anonymous tip line calls.
• Serve as an information resource to DK employees and clients. Locate requested information through additional sources as needed.
• Process and report background screen requests.
• Process payroll companywide.
• Monitor an anonymous Whistleblower hotline, and provide thorough reports for clients.
• Monitor CCTV system using recording devices.
• Monitor, operate, test and data entry responsibility for a variety of computerized and electronic equipment used in access control, fire and security systems.
• Prepare reports, activity logs and files. Assist in the maintenance and distribution of reports, records and files.
• Assists security and event staff in scheduling/payroll processing, filling missed shifts, etc.
• Must follow site specific post guidelines.
• Document daily activities and incident reports.
• Other duties as assigned.

Skills

Customer service

Communication

Emergency procedures

Multi-tasking

Discretion

Education

High school diploma or GED

Some college experience

Tools

CCTV monitoring systems

Access control systems

Job description

DK Security, located in Michigan, is seeking a part-time Command Center Operator for third shift in Kentwood. You will operate a multi-line switchboard, perform payroll processing, background screenings, and provide outstanding customer service to clients and staff.

Responsibilities include monitoring CCTV and access control systems, dispatching personnel for emergencies, and maintaining incident reports. Must be 18+, with a clean record and strong grooming and communication skills.