Security Command Center Operator - 2nd Shift

DK Security; Grand Rapids (MI); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Medical Insurance

Life Insurance

Dental Insurance

Vision Insurance

Paid Sick Days

Job summary

DK Security is seeking a Command Center Operator in Kentwood, MI. The role supports corporate management, supervisors, and field staff with 24/7 operations, payroll processing, and background checks. You will handle a multi-line switchboard, dispatch responses, monitor CCTV, and ensure top-tier customer service.

Candidates should be 18+, with a clean background, impeccable grooming, and strong English communications. High school diploma or GED required.

Qualifications

• Must be 18 years or older.
• Clear background with no felony or disqualifying offenses.
• Impeccable grooming and professional image.
• Excellent customer service skills and ability to interact with clients and staff.
• High school diploma or GED; some college experience preferred.

Responsibilities

• Provide outstanding customer service to clients, customers, and colleagues.
• Disptach personnel for emergency and non-emergency responses.
• Utilize computer-aided software for documentation and tip-line processing.
• Monitor CCTV and access control systems; prepare activity reports.
• Process background screening requests and payroll companywide.
• Assist with scheduling and payroll duties; follow site post guidelines.
• Document daily activities and incident reports; maintain confidentiality.

Skills

Customer service

Verbal communication

Written communication

Interpersonal skills

Multi-tasking

Discretion

Education

High school diploma or GED

Some college experience

Job description

DK Security is seeking a Command Center Operator in Kentwood, MI. The role supports corporate management, supervisors, and field staff with 24/7 operations, payroll processing, and background checks. You will handle a multi-line switchboard, dispatch responses, monitor CCTV, and ensure top-tier customer service.

Candidates should be 18+, with a clean background, impeccable grooming, and strong English communications. High school diploma or GED required.