Control Center Supervisor

Dk-Security-2; Lansing (MI); On-site; USD 32,000 - 41,000; Full time

Benefits offered by this job

Medical Insurance

Life Insurance

Dental Insurance

Vision Insurance

Paid Vacation

Short Term Disability

Long Term Disability

Job summary

DK Security is seeking qualified professionals to join our Central Control team as Shift Supervisors. You will lead DK Security personnel on shift, coordinate daily operations with Central Control leadership, and help ensure reliable, professional service across a 24/7 operation supporting DTMB properties.

Responsibilities include monitoring security and life safety systems, coordinating with agency partners, and maintaining accurate shift briefings and reports.

Qualifications

• Must be at least 18 years old and have a high school diploma or GED.
• Able to pass a drug screen at hire and randomly thereafter.
• Must not have felonies or misdemeanors related to dishonesty, fraud, or violence.
• Must be able to sit, stand, and walk for 8–12 hours and lift 50 lbs.
• Must be fluent in reading, writing, speaking English.

Responsibilities

• Lead and coordinate the Central Control team during the assigned shift.
• Receive, assess, and oversee emergency information and requests.
• Ensure emergency response procedures are followed and communicated clearly.
• Coordinate with law enforcement, dispatchers, firefighters, and other stakeholders.
• Monitor security systems and ensure proper use for situational awareness.
• Prepare shift briefings, incident reports, and after-action reviews.
• Coach team members and uphold post orders and procedures.
• Ensure equipment is maintained, cleaned, and ready for use.
• Other duties as assigned.

Skills

Team leadership

Emergency response

Customer service

Communication

Computer literacy

English fluency

Problem solving

Education

High school diploma or GED

Tools

Microsoft Office

Email & Internet

Job description

DK Security is Michigan’s fastest growing security company. Established in 1995, we began as an investigations firm and quickly expanded to provide uniform security, event staff security, loss prevention services, and much more based on the needs of our clients.

DK Security can provide you an opportunity to grow, develop and meet new people in a professional setting. We offer you the opportunity to enjoy the atmosphere of working on a team in a position that serves a critical purpose. DK has earned a reputable name in the security industry thanks to our outstanding officers that work in the field, and we cannot wait to have you join our team!

Job Skills / Requirements

• Full-time, Monday–Sunday, various days; 1st, 2nd, and 3rd shifts.
• Must be available to work morning, evening, and night shifts on a 3-to-4-month rotation.
• Evening and night shifts will receive an additional $1.00 per hour shift differential.
• Rate of Pay: $23.40–$29.60

About the Job

DK Security is seeking qualified professionals to join our Central Control team as Shift Supervisors. While employees are hired and employed by DK Security, they are assigned to Central Control, the Security Operations Center supporting State of Michigan facilities. Shift Supervisors lead DK Security personnel assigned to their shift, coordinate daily operations with Central Control leadership, and help ensure the team provides reliable, professional service.

DTMB Central Control is a 24/7/365 operation that monitors security and life safety systems and coordinates emergency response for DTMB-managed properties. It also serves as a central point of contact for agency security information and requests. Shift Supervisors oversee their team’s monitoring of security and life safety systems, response initiation, camera monitoring, emergency communications, and coordination with agency partners. They help ensure staff follow post orders and established procedures, provide after-hours support to building operations, maintain security equipment readiness through cleaning, inventory, and testing, and complete accurate shift briefings and reports.

Military veterans and people with security, firefighting, corrections, or law enforcement experience are encouraged to apply.

Keys to Shift Supervisor success:

• Be computer literate and able to use standard office software.
• Set a professional example through appearance, conduct, and communication.
• Demonstrate strong customer service, phone, and interpersonal skills.
• Lead calmly during emergencies, support de-escalation, and help staff respond effectively.
• Assign and monitor work, coach team members, and reinforce post orders and job duties.
• Communicate clearly with Central Control leadership and provide complete shift briefings.
• Use sound judgment, maintain attention to detail, and promote accuracy and accountability across the team.

Common Duties Include:

• Lead and support the Central Control team during the assigned shift; clarify priorities, assign duties, and monitor completion of required tasks.
• Receive, assess, and oversee the processing of emergency information and requests, including medical emergencies, threats of violence, suspicious activity or packages, fire, and weather emergencies.
• Ensure emergency response efforts are initiated in accordance with available information, established procedures, and best practices.
• Coordinate response efforts and information sharing with law enforcement, emergency dispatchers, firefighters, medics, security guards, facilities supervisors, management, and other stakeholders.
• Monitor security systems and cameras, and ensure they are used effectively to support response and situational awareness.
• Prepare or review emergency communications, incident documentation, shift briefings, and after-action reports for accuracy and completeness.
• Coach team members, address performance or procedural concerns, and elevate significant issues to Central Control leadership.
• Ensure assigned security equipment is cleaned, inventoried, tested, and ready for use.
• Other duties as assigned.
• Intermediate computer skills required – comfortable with Microsoft Office, email, and the internet, and able to learn new software.
• Must be at least 18 years old and have at least a high school diploma or equivalent education certification, such as a GED, per MCL 338.1067 §17(2).
• Must be able to pass a drug screening at the time of hire and randomly thereafter, including for marijuana.
• Must not have been convicted of any felonies, per MCL 338.1060 §10(1)(c).
• Must not have been convicted of misdemeanors related to dishonesty, fraud, impersonation of law enforcement, assault, weapons, unauthorized sale of information or evidence, controlled substances (including marijuana), or two or more alcohol-related offenses, per MCL 338.1060 §10(1)(c).
• Must be able to sit, stand, and walk, including navigating stairs, for 8–12 hours at a time.
• Must be able to lift at least 50 lbs.
• Must be CPR, First Aid, and AED certified (Child, Infant, and Adult), or willing to become certified and be physically capable of administering lifesaving care when needed.
• Must be able to see clearly at least 20 feet away, with glasses or contact lenses if necessary.
• Must be able to hear conversations in loud environments, either in person or via radio.
• Must be able to use a smart mobile phone and computer to type, check and respond to emails, and complete online training.
• Must be able to fluently read, write, speak, and understand the English language.

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Additional Information / Benefits

DK Security is an Equal Opportunity Employer. All applicants have rights under federal employment law.

Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Short Term Disability, Long Term Disability