24/7 Cloud Security Support Engineer – Optics

Amazon.com Services LLC; Herndon (VA); On-site; USD 90,000 - 130,000; Full time

Job summary

Amazon.com Services LLC's AWS Optics Support Engineer role spans IT systems and data center security. You will handle security incidents, perform cross-functional coordination, and troubleshoot Windows/Linux apps.

The team operates 24/7/365 with rotating day/night shifts, challenging you to manage multiple incidents and inquiries while upholding high security standards. Ideal candidates combine security principles with practical experience, strong communication, and the ability to translate

Qualifications

• Knowledge of security principles and practical application of security best practices.
• Experience with security incident response and vulnerability remediation.
• Strong verbal and written communication skills and ability to multitask during incidents.

Responsibilities

• Drive security findings, research mitigations, and analyze potential vulnerability information to remediate root cause.
• Manage high security events, communicate risks to AWS stakeholders, and escalate to drive mitigation.
• Assess security risks across the organization using sound judgment and escalation accordingly.
• Create innovative solutions to security issues through technology or process improvement.
• Produce progress reports, briefs, and white papers regarding security concerns and operational improvement opportunities affecting AWS data center operations.
• Consult with Amazon security and service teams on AWS security posture issues, bringing stakeholders together to address findings until a business owner is identified.
• Interface with technical teams, stakeholders, and leadership to translate security mitigation plans into actionable items.
• Manage communications (email, phone, chat), generate and manage trouble tickets, and provide technical support including troubleshooting Windows/Linux systems and applications.

Skills

Security principles

Security incident response

Windows troubleshooting

Linux troubleshooting

Verbal and written communication

Multitasking

Job description

Amazon.com Services LLC's AWS Optics Support Engineer role spans IT systems and data center security. You will handle security incidents, perform cross-functional coordination, and troubleshoot Windows/Linux apps.

The team operates 24/7/365 with rotating day/night shifts, challenging you to manage multiple incidents and inquiries while upholding high security standards. Ideal candidates combine security principles with practical experience, strong communication, and the ability to translate