AWS Optics Support Engineer, AWS Optics Support Engineering

Amazon.com Services LLC; Herndon (VA); On-site; USD 90,000 - 130,000; Full time

Job summary

Amazon.com Services LLC's AWS Optics Support Engineer role spans IT systems and data center security. You will handle security incidents, perform cross-functional coordination, and troubleshoot Windows/Linux apps.

The team operates 24/7/365 with rotating day/night shifts, challenging you to manage multiple incidents and inquiries while upholding high security standards. Ideal candidates combine security principles with practical experience, strong communication, and the ability to translate

Qualifications

• Knowledge of security principles and practical application of security best practices.
• Experience with security incident response and vulnerability remediation.
• Strong verbal and written communication skills and ability to multitask during incidents.

Responsibilities

• Drive security findings, research mitigations, and analyze potential vulnerability information to remediate root cause.
• Manage high security events, communicate risks to AWS stakeholders, and escalate to drive mitigation.
• Assess security risks across the organization using sound judgment and escalation accordingly.
• Create innovative solutions to security issues through technology or process improvement.
• Produce progress reports, briefs, and white papers regarding security concerns and operational improvement opportunities affecting AWS data center operations.
• Consult with Amazon security and service teams on AWS security posture issues, bringing stakeholders together to address findings until a business owner is identified.
• Interface with technical teams, stakeholders, and leadership to translate security mitigation plans into actionable items.
• Manage communications (email, phone, chat), generate and manage trouble tickets, and provide technical support including troubleshooting Windows/Linux systems and applications.

Skills

Security principles

Security incident response

Windows troubleshooting

Linux troubleshooting

Verbal and written communication

Multitasking

Job description

The Amazon Web Services (AWS) Optics Support Engineer works across IT Systems and provides technical support; security response for logical services and physical data center systems and signals to support AWS security, customers, and partners.

Candidates for this role will possess both knowledge of security principles and experience with practical application of security best practices. An ideal candidate will have a proven record of accomplishment in one or more of the following domains: emergent/military/network operation centers, logical security, and technical customer support. They will possess excellent verbal and written communication skills and be able to multitask effectively through multiple incidents or workflows. Successful candidates will demonstrate good judgement and critical thinking while following Optics Configuration procedures and guidelines. They will have a technical background with the ability to identify and troubleshoot operating system and web application security issues across the physical and the logical space. They will be proactive, adaptable, professional, and insist on the highest standards of work.

The AWS Optics Support Engineering Team is a 24/7/365 operation and shift work will be required to include days, nights, weekends, and holidays. This role also requires flexibility of schedule and the ability and willingness to work outside of normal daytime business hours (including overnight shifts).

Key job responsibilities

As an AWS Optics Support Engineer, you will employ security strategies and procedures in accordance with service level agreements, policies, standards, and operating procedures. You will manage communications, security response and escalations, facilitate operational needs, and provide additional services as required. Specifically, the Support Engineer will:

• Drive security findings, research mitigations, and analyze potential vulnerability information from various sources to remediate root cause.
• Manage high security events, communicate risks to AWS stakeholders, and escalation to drive mitigation.
• Assess security risks across the organization using sound judgment and escalation accordingly.
• Create innovative solutions to security issues through technology or process improvement.
• Produce progress reports, briefs, and white papers regarding security concerns and operational improvement opportunities affecting AWS data center operations.
• Consult with Amazon security and service teams on AWS security posture issues, bringing stakeholders together to address findings until a business owner is identified.
• Interface with technical teams, stakeholders, and leadership to translate security mitigation plans into actionable items.
• Manage communications (email, phone, chat), generate and manage trouble tickets, and provide technical support including troubleshooting Windows/Linux systems and applications.

A day in the life

The AWS Optics Support Engineering Team is expanding physical and logical security services to support data center growth. We seek a self-motivated Support Engineer with security technology experience, problem-solving abilities, and strong customer obsession to improve security on a global scale across new and existing AWS infrastructure.

Amazon Security offers diverse career paths, work-life balance, and inclusive team culture. Security is central to maintaining customer trust across all Amazon products and services. We provide endless knowledge-sharing, training, and career-advancing resources to help you develop into a better-rounded professional.

About the team

Diverse Experiences

Amazon Security values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Why Amazon Security?

At Amazon, security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazon's products and services. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud, devices, retail, entertainment, healthcare, operations, and physical stores.

Inclusive Team Culture

In Amazon Security, it's in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness. Addressing the toughest security challenges requires that we seek out and celebrate a diversity of ideas, perspectives, and voices.

Training & Career Growth

We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, training, and other career-advancing resources here to help yo