24/7 Cloud Data Center Technician

Amazon; Mesa (AZ); On-site; USD 64,000 - 113,000; Full time

Job summary

Amazon Data Services, Inc. in Mesa, AZ is seeking a Data Center Technician to perform server rack installations, hardware diagnostics, and network troubleshooting to ensure high availability of AWS services. You will respond to incidents, collaborate with engineers, and participate in on-call rotations.

This role requires traveling to multiple data center sites, working shifts that include nights and weekends, and lifting heavy equipment as part of the 24/7 operations supporting AWS data centers.

Qualifications

• 2+ years of computer/server hardware troubleshooting experience.
• 2+ years of computer layer 1/2 networking experience.
• Ability to travel to data center locations and between sites as needed.

Responsibilities

• Performing server rack installations, hardware break-fix on various components, troubleshooting network issues, responding to operational incidents that impact service availability, and carrying out routine network, server hardware, and operating system repairs to contribute to the overall availability of AWS services
• Serving as a primary contact point for both internal and external stakeholders, including engineers, software developers, vendors, and contractors
• Performing on-call duties and participating in scheduled maintenance and change management activities
• Contributing to documentation and process improvement initiatives based on your analysis of operational issues
• Helping to interview, train and onboard new team members

Skills

Hardware troubleshooting

Networking L1/L2

Linux/Unix Administration

Education

Bachelor's degree in IT or related field

Military IT experience or equivalent

Job description

Amazon Data Services, Inc. in Mesa, AZ is seeking a Data Center Technician to perform server rack installations, hardware diagnostics, and network troubleshooting to ensure high availability of AWS services. You will respond to incidents, collaborate with engineers, and participate in on-call rotations.

This role requires traveling to multiple data center sites, working shifts that include nights and weekends, and lifting heavy equipment as part of the 24/7 operations supporting AWS data centers.