24/7 Airport Ops Leader — Customer Experience

AIR CANADA; New York (NY); On-site; USD 90,000 - 130,000; Full time

Job summary

Air Canada in New York seeks an Airport Operations Manager to lead complex, 24/7 airport activities and elevate the customer experience across terminal, baggage, ramp, and station operations.

You will supervise frontline staff, coordinate with third-party providers, and enforce safety, SOPs, and regulatory compliance while delivering reliable operational performance in a fast-paced, guest-focused environment.

Qualifications

• High school diploma or equivalent experience in an operational environment.
• Minimum of two years in a management position or equivalent operational leadership.
• Valid driver's license and ability to obtain SIDA badge with ramp vehicle privileges.
• Passport for travel as needed.
• Ability to obtain airport badges and security clearances.
• Willingness to work flexible hours at a 24/7 facility.

Responsibilities

• Direct and supervise daily complex airport operations activities.
• Represent the Air Canada brand and uphold customer service excellence.
• Coach and empower frontline employees.
• Coordinate with unionized staff and third-party providers.
• Ensure punctuality and manage delays while maintaining safety culture.
• Investigate incidents thoroughly and prepare required reports.

Skills

Leadership

Team management

Customer service

Safety protocols

Problem solving

Communication skills

Education

High school diploma or equivalent

Job description

Air Canada in New York seeks an Airport Operations Manager to lead complex, 24/7 airport activities and elevate the customer experience across terminal, baggage, ramp, and station operations.

You will supervise frontline staff, coordinate with third-party providers, and enforce safety, SOPs, and regulatory compliance while delivering reliable operational performance in a fast-paced, guest-focused environment.