24/7 911 Dispatcher — Calm, Precise Emergency Support

911 Emergency Communications; Pearl (MS); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health coverage

Training and certification

Job summary

911 Emergency Communications in Pearl, MS seeks qualified dispatchers to connect callers with responders. Responsibilities include taking emergency and nonemergency calls, confirming locations and details, and coordinating police, fire, and EMS resources per procedures.

Applicants should have a high school diploma or equivalent, with some agencies preferring prior experience or certifications. The role may involve irregular hours, overtime, and shift work in a fast-paced environment.

Qualifications

• High school diploma or equivalency commonly required.
• Some agencies recruit entry-level applicants; others require experience or current certifications.
• Useful skills include accurate typing, active listening, clear speech, basic computer proficiency, and the ability to organize information under pressure.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area
• Confirm addresses, callback numbers, incident details, and immediate safety concerns
• Assess call priority using approved questions and agency procedures
• Enter incident information into computer-aided dispatch systems
• Dispatch appropriate responders when assigned to radio operations
• Monitor radio traffic and update responding personnel as circumstances change
• Provide approved caller instructions within the limits of training and certification
• Maintain accurate records and protect confidential information

Skills

Accurate typing

Active listening

Clear speech

Basic computer skills

Information organization

Education

High school diploma

Job description

911 Emergency Communications in Pearl, MS seeks qualified dispatchers to connect callers with responders. Responsibilities include taking emergency and nonemergency calls, confirming locations and details, and coordinating police, fire, and EMS resources per procedures.

Applicants should have a high school diploma or equivalent, with some agencies preferring prior experience or certifications. The role may involve irregular hours, overtime, and shift work in a fast-paced environment.