2027 Internship - Customer Support (Engagement), Orlando, FL

Textron; Orlando (FL); On-site; USD 67,000 - 89,000; Full time

Job summary

Textron Aviation is offering a 2027 Internship in Orlando for a Customer Support (Engagement) role. You’ll work onsite to support the service center, welcome visitors, arrange travel, lodging, meals, and provide a superior customer experience.

The role includes flight-tracking duties and data entry in View360, with hands-on projects and mentorship. The position requires pursuing a bachelor’s degree in hospitality or a related field, strong MS Office skills, and excellent communication.

Qualifications

• Pursuing a Bachelor's degree in hospitality or related field.
• Proficient with Microsoft Office applications (Word, Excel, PowerPoint, Outlook, Teams).
• Experience with multiline telephone.
• Excellent verbal and written communication.
• Ability to obtain and maintain an airport security badge if applicable.

Responsibilities

• Ensure Customer Business Center is clean, organized, and equipment is presentable in customer accessible areas.
• Provide excellent service to all customers and follow proper phone procedures and etiquette.
• Greet and assist customers; provide work-spaces and internet access details as requested.
• Assist with coordinating hotel, transportation, meals, and reservations; negotiate corporate rates.
• Provide information on local attractions and events; assist with courtesy car usage per SOP.
• Update visitor logs in the customer preference database (View360) with input from CS managers.
• Support process improvement projects as needed.

Skills

Microsoft Office

Multiline Telephone

Communication skills

Customer relations

Professional demeanor

Education

Bachelor’s degree in hospitality or related field

Tools

View360

FlightAware

Job description

2027 Internship - Customer Support (Engagement), Orlando, FL

As an intern with Textron, you’ll gain hands-on experience while exploring your interests and building new skills. You’ll be supported and challenged to contribute in meaningful ways – working on real projects alongside experienced professionals to prepare for future success.

Job Summary

Support the service center to provide care and comfort of customers, providing a unique customer experience based off individual preferences. Assists with coordinating hotel, transportation, meal reservations and additional requests from the customer prior to and during their visit. Welcomes visitors, employees and customers and directs them to the proper contact. The Customer Engagement Intern engages in numerous face-to-face, telephonic and written exchanges throughout the course of their responsibilities.

Job Responsibilities

• Ensure Customer Business Center is clean, organized, and equipment is presentable in customer accessible areas
• Provide excellent service to all customers, and follow proper phone procedures and etiquette.
• Ensure refreshment area is clean and stocked, and greet customers in a friendly manner
• Provide customers with assigned work-spaces and internet access information, as requested
• Provide customer assistance in obtaining reservations for transportation, lodging, meals etc. and negotiate corporate discounted rates.
• Offer information on local attractions, restaurants, and events in the area
• Assists customers with use of courtesy car, per approved standard operating procedure
• Ensures all visitors sign in and wear corporate approved visitor badge
• Flight tracking duties via FlightAware FBO Toolbox; to include but not limited to inbound and departing customers.
• Proactively update and maintain visitor log input in customer preference data base, currently View360, with input from Customer Service Managers for each departing customer
• Provides assistance on process improvement projects as business need arises, and other responsibilities as required

Qualifications

EDUCATION / EXPERIENCE

• Pursuing Bachelor’s degree in hospitality or related field

• Proficient in use of standard office equipment and Microsoft Office applications (Word, Excel, PowerPoint, Outlook, Teams).
• Experience with multiline telephone
• Excellent communication skills – verbal and written.
• Professional demeanor and ability to accept instructions and directions.
• Customer relations and interpersonal skills.
• Must be able to obtain and maintain an airport security badge through the local airport authority, if applicable.
• Ability to work 1 weekend day with limited direct supervision

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Applicants must be authorized to work lawfully in the U.S. for Textron Aviation at the time of making application, and visa sponsorship is not available for this position, including for F-1 students and J-1 exchange visitors who will need employment sponsorship.

Summer internships are 40 hours per week typically from late-May to early-August lasting 10 weeks.

Candidates must be able to work onsite for the entirety of the internship program unless approved otherwise by the hiring manager.

Why You’ll Love Interning at Textron

This internship is more than a summer experience — offering mentorship, training, and meaningful, hands-on work that helps you build confidence, develop new skills, and take real steps toward your career goals.

Our Benefits Include

• Paid, full-time 10-week summer internship with a prepaid stipend
• Mentorship, training, and development opportunities
• Real project work and hands-on experience
• Service time credited toward 401(k) vesting upon full-time employment
• Alternative work schedules at select locations

About Textron

Textron is a global Fortune 500 company with a diverse portfolio of industry leading brands, including Bell, Beechcraft, Cessna, Pipistrel, Jacobsen, Kautex, Lycoming, E-Z-GO, and Textron Systems. We foster a culture where curiosity is encouraged, ideas are valued, and innovation drives real world solutions.

Join Textron and build a career where your work makes an impact, your ideas are valued, and your growth is supported.

AI Readiness: Textron expects employees to use AI-enabled tools responsibly and effectively. Candidates should be comfortable learning and applying these tools, evaluating AI-generated output with sound judgment, and using AI in line with company policy and ethical standards. Prior experience with specific tools is not required — we value curiosity, adaptability, and good judgment.

Recruiting Timeline: Applications for this position will be accepted through October 31, 2026. The application window may be shortened or extended based on candidate flow and business needs. We encourage you to apply as soon as possible, and review the location for this role to ensure it aligns to your location preferences as all roles are on site at a Textron business unit.

EEO Statement: Textron is committed to providing Equal Opportunity in Employment, to all applicants and employees regardless of race, color, religion, age, national origin, military status, veteran status, disability, sex (including pregnancy and sexual orientation), genetic information or any other characteristic protected by law.

Recruiting Company: Textron Aviation

Primary Location: US-Florida-Orlando

Job Function: Business Development

Schedule: Full-time

Job Level: Individual Contributor

Job Type: Internship / Co-Op

Shift: First Shift

Job Posting: 09/01/2026, 5:00:00 AM

Job Number: 342318