2027 Internship Customer Support Engagement Orlando FL

Textron; Orlando (FL); On-site; USD 78,000 - 100,000; Full time

Benefits offered by this job

Paid 10-week internship

Mentorship and training

Hands-on project experience

Service time credited toward 401(k)

Alternative work schedules

Job summary

Textron Aviation in Orlando is offering a 2027 Internship - Customer Support (Engagement). You will support the service center to deliver a superior customer experience, assisting with hotel, transportation, meal reservations, and other requests while onsite.

The role involves coordinating visits, welcoming guests, and ensuring smooth operations for diverse customer needs. The Customer Engagement Intern engages in face‑to‑face, telephonic and written exchanges, with opportunities to contribute

Qualifications

• Pursuing Bachelor's degree in hospitality or related field.
• Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook, Teams).
• Experience with multiline telephone.
• Excellent communication skills - verbal and written.
• Professional demeanor and ability to accept instructions.
• Customer relations and interpersonal skills.
• Must be able to obtain and maintain an airport security badge, if applicable.
• Ability to work 1 weekend day with limited supervision.

Responsibilities

• Ensure Customer Business Center is clean, organized, and equipment is presentable.
• Provide excellent service to all customers and follow proper phone etiquette.
• Keep refreshment area clean and greet customers in a friendly manner.
• Provide work‑spaces and internet access information as requested.
• Assist with reservations for transportation, lodging, meals, etc., with discounts.
• Offer information on local attractions, restaurants, and events.
• Assist customers with courtesy car per SOP.
• Ensure visitors sign in and wear visitor badges.
• Flight tracking duties and updating visitor logs in View360.
• Support process improvement projects as needed.

Skills

MS Office

Multiline telephone

Communication skills

Professional demeanor

Customer relations

Airport security badge

Weekend work

Education

Bachelor's degree in hospitality or related field

Job description

2027 Internship - Customer Support (Engagement), Orlando, FL

Description

Why This Internship

As an intern with Textron, you'll gain hands‑on experience while exploring your interests and building new skills. You'll be supported and challenged to contribute in meaningful ways - working on real projects alongside experienced professionals to prepare for future success.

JOB SUMMARY:

Support the service center to provide care and comfort of customers, providing a unique customer experience based off individual preferences. Assists with coordinating hotel, transportation, meal reservations and additional requests from the customer prior to and during their visit. Welcomes visitors, employees and customers and directs them to the proper contact. The Customer Engagement Intern engages in numerous face‑to‑face, telephonic and written exchanges throughout the course of their responsibilities.

JOB RESPONSIBILITIES:

• Ensure Customer Business Center is clean, organized, and equipment is presentable in customer accessible areas
• Provide excellent service to all customers, and follow proper phone procedures and etiquette.
• Ensure refreshment area is clean and stocked, and greet customers in a friendly manner
• Provide customers with assigned work‑spaces and internet access information, as requested
• Provide customer assistance in obtaining reservations for transportation, lodging, meals etc. and negotiate corporate discounted rates.
• Offer information on local attractions, restaurants, and events in the area
• Assists customers with use of courtesy car, per approved standard operating procedure
• Ensures all visitors sign in and wear corporate approved visitor badge
• Flight tracking duties via FlightAware FBO Toolbox; to include but not limited to inbound and departing customers.
• Proactively update and maintain visitor log input in customer preference data base, currently View360, with input from Customer Service Managers for each departing customer
• Provides assistance on process improvement projects as business need arises, and other responsibilities as required

Qualifications

EDUCATION / EXPERIENCE:

• Pursuing Bachelor's degree in hospitality or related field

QUALIFICATIONS:

• Proficient in use of standard office equipment and Microsoft Office applications (Word, Excel, PowerPoint, Outlook, Teams).
• Experience with multiline telephone
• Excellent communication skills - verbal and written.
• Professional demeanor and ability to accept instructions and directions.
• Customer relations and interpersonal skills.
• Must be able to obtain and maintain an airport security badge through the local airport authority, if applicable.
• Ability to work 1 weekend day with limited direct supervision

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Applicants must be authorized to work lawfully in the U.S. for Textron Aviation at the time of making application, and visa sponsorship is not available for this position, including for F-1 students and J-1 exchange visitors who will need employment sponsorship.

Summer internships are 40 hours per week typically from late-May to early-August lasting 10 weeks.

Candidates must be able to work onsite for the entirety of the internship program unless approved otherwise by the hiring manager.

Why You'll Love Interning at Textron

This internship is more than a summer experience - offering mentorship, training, and meaningful, hands‑on work that helps you build confidence, develop new skills, and take real steps toward your career goals.

Our benefits include:

• Paid, full‑time 10‑week summer internship with a prepaid stipend
• Mentorship, training, and development opportunities
• Real project work and hands‑on experience
• Service time credited toward 401(k) vesting upon full‑time employment
• Alternative work schedules at select locations

About Textron

Textron is a global Fortune 500 company with a diverse portfolio of industry leading brands, including Bell, Beechcraft, Cessna, Pipistrel, Jacobsen, Kautex, Lycoming, E-Z-GO, and Textron Systems. We foster a culture where curiosity is encouraged, ideas are valued, and innovation drives real‑world solutions.

Join Textron and build a career where your work makes an impact, your ideas are valued, and your growth is supported.

EEO Statement

Textron is committed to providing Equal Opportunity in Employment, to all applicants and employees regardless of race, color, religion, age, national origin, military status, veteran status, disability, sex (including pregnancy and sexual orientation), genetic information or any other characteristic protected by law.

Recruiting Company: Textron Aviation Primary Location: US-Florida-Orlando Job Function: Business Development Schedule: Full-time Job Level: Individual Contributor Job Type: Internship / Co-Op Shift: First Shift Job Posting: 09/01/2026, 1:00:00 AM Job Number: 342318