2026 Public Safety Dispatcher $20.00/hr

Canada's Wonderland; Concord (CA); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading theme park in California, Concord, seeks a Dispatch Operator to coordinate all dispatch functions and maintain park-wide communication. This role is crucial for ensuring timely responses in emergencies while remaining composed under stress. Candidates must be at least 18 years old with flexible availability, able to work various shifts, and familiar with Microsoft Office. The position involves dispatching security and medical emergencies, logging calls, and completing reports. Certifications and training will be provided.

Qualifications

• Must remain composed in highly stressful situations.
• Must be able to work a flexible schedule including weekends, days, nights, varied shifts, and holidays.
• Must be able to use Microsoft Office programs.
• Must be detailed oriented with exceptional organizational skills.

Responsibilities

• Responsible for executing all Dispatch functions.
• Facilitate park-wide communication via phone, radio, and email.
• Log all calls for service in a Computer aided dispatch (CAD) system.
• Understand all procedures during power failure and/or emergency situations.

Skills

Composure in stressful situations

Microsoft Office proficiency

Organizational skills

Decision-making

Job description

Overview

At Six Flags Hurricane Harbor Concord, our team members play a vital role in creating a safe, fun, and memorable experience for every guest. The Dispatch Operator is a critical part of our safety and operations team, responsible for coordinating all dispatch functions and maintaining park‑wide communication. This position serves as a central point of contact for security, medical, and emergency responses, ensuring timely and effective communication across the park.

Responsibilities

• Responsible for the execution of all Dispatch functions.
• Facilitate park-wide communication via phone, radio, and email.
• Receive incoming calls for service as per policy/procedure.
• Dispatch and communicate all security related calls to proper personnel.
• Dispatch and communicate all medical emergencies to proper personnel.
• Log all calls for service in a Computer aided dispatch (CAD) system.
• Assign incident reports to personnel to complete.
• Distribute keys, locks, radio equipment, and other supplies to proper personnel and ensure all are accounted for at the end of the night.
• Complete daily, weekly, and monthly reports.
• Responsible for communicating any radio repair issues with proper personnel.
• Understand all procedures during power failure and/or emergency situations.
• Dispatch and monitor all missing persons throughout the park.

Qualifications

• Must be able to remain composed in highly stressful situations.
• Must have an open availability.
• Must be at least 18 years of age and be able to work a flexible schedule including weekends, days, nights, varied shifts, and holidays.
• Must have the ability to use Microsoft Office programs.
• Must be detailed oriented and have exceptional organizational skills.
• Must be able to meet aggressive deadlines and make efficient decisions either independently or as part of a team.
• Must be able to sit, stand, walk, or maintain continuous movement for an extended period of time.
• Must be able to complete all necessary Six Flags Training courses and obtain necessary certifications.