1st Shift - Alarm Dispatcher

Per Mar Security Services; Davenport (IA); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401K with match

Paid Time Off

Job summary

Per Mar Security Services in Davenport, IA is hiring 1st Shift Alarm Dispatcher to support our nationally recognized Monitoring Center. If you are detail oriented, customer-focused and motivated to help others, join a team protecting homes and businesses.

Responsibilities include answering alarms, contacting emergency services, documenting events, and covering shifts as needed. Requirements: high school diploma or GED, 1–3 years dispatching/call center experience preferred, strong customer

Qualifications

• High school diploma or GED required.
• 1–3 years dispatching or call center experience preferred.
• Strong customer service focus.
• Must be detail-oriented and able to handle multiple tasks.
• Proficient in Microsoft Word and Excel; Internet skills.
• Must submit to a pre-employment background check and drug test.
• Must be able to multi-task and pay strong attention to detail.

Responsibilities

• Answer and follow up incoming signals, alarms and requests.
• Initiate outbound calls to customers, police agencies and emergency contacts.
• Accurately document accounts to note events that occurred or actions taken.
• Work additional hours when necessary – fill open shifts and cover during storms.
• Inform customers of Per Mar Security products and refer business to appropriate departments.
• As this position develops, additional duties or projects may be assigned by management.

Skills

Customer service

Attention to detail

Multi-tasking

Dispatching experience

MS Office (Word/Excel)

Education

High school diploma or GED

Tools

Microsoft Office

Job description

1st Shift - Alarm Dispatcher

Are you detail oriented, customer- focused and looking to help others?

Are you enthusiastic, self-motivated, dependable and looking for a place to grow your skills?

Work with the best! Per Mar Security, an industry leader in providing integrated security solutions, is seeking hardworking motivated people to join our nationally recognized, Five Diamond Certified Monitoring Center!

Dispatchers serve as the life-saving link between residential or business properties and the police, fire and emergency services in local areas.

• Schedule is set days and shifts.
• Days off will be consecutive but these are weekend schedules.
• Starting pay is $15 per hour!
• No selling or collections required!!!!

Why You Want to Work here:

• Competitive Pay with increases available based on performance
• Great Benefit Package including Health, Dental, Vision, Disability, Life, 401K with match, and Paid Time Off
• Stable company with over 60 years of experience providing security to our communities and continued growth
• Career Advancement opportunities
• Opportunity to make a positive impact in the lives of others while helping protect those in your community

What You’ll Be Doing:

• Answer and follow up incoming signals, alarms and requests
• Initiate outbound calls to customers, police agencies and emergency contacts
• Accurately document accounts to note any events that occurred or action taken
• Work additional hours when necessary – fill open shifts and cover during storms.
• When appropriate, inform customers of Per Mar Security Services of products and services and refer business to appropriate departments.
• As this position develops, the employee may be assigned additional duties or special projects as deemed necessary by management.

What You’ll Need To Do This:

• High school diploma or general education degree (GED) is required.
• One to three years dispatching, call center, and/or multi-line phone experience highly preferred.
• Strong customer service focus/skills a must.
• Must be detail-oriented and able to handle multiple tasks.
• Strong computer skills with demonstrated experience in Microsoft Office Suite including Word and Excel. Internet skills required.
• Must submit to a pre-employment background check and drug test.
• Possess the ability to multi-task and pay strong attention to detail.