Emergency Dispatch Specialist

Per Mar Security Services; Davenport (IA); Vor Ort; USD 21.000 - 28.000; Vollzeit

Benefits dieser Stelle

Health insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401K with match

Paid Time Off

Zusammenfassung

Per Mar Security Services in Davenport, IA is hiring 1st Shift Alarm Dispatcher to support our nationally recognized Monitoring Center. If you are detail oriented, customer-focused and motivated to help others, join a team protecting homes and businesses.

Responsibilities include answering alarms, contacting emergency services, documenting events, and covering shifts as needed. Requirements: high school diploma or GED, 1–3 years dispatching/call center experience preferred, strong customer

Qualifikationen

• High school diploma or GED required.
• 1–3 years dispatching or call center experience preferred.
• Strong customer service focus.
• Must be detail-oriented and able to handle multiple tasks.
• Proficient in Microsoft Word and Excel; Internet skills.
• Must submit to a pre-employment background check and drug test.
• Must be able to multi-task and pay strong attention to detail.

Aufgaben

• Answer and follow up incoming signals, alarms and requests.
• Initiate outbound calls to customers, police agencies and emergency contacts.
• Accurately document accounts to note events that occurred or actions taken.
• Work additional hours when necessary – fill open shifts and cover during storms.
• Inform customers of Per Mar Security products and refer business to appropriate departments.
• As this position develops, additional duties or projects may be assigned by management.

Kenntnisse

Customer service

Attention to detail

Multi-tasking

Dispatching experience

MS Office (Word/Excel)

Ausbildung

High school diploma or GED

Tools

Microsoft Office

Jobbeschreibung

Per Mar Security Services in Davenport, IA is hiring 1st Shift Alarm Dispatcher to support our nationally recognized Monitoring Center. If you are detail oriented, customer-focused and motivated to help others, join a team protecting homes and businesses.

Responsibilities include answering alarms, contacting emergency services, documenting events, and covering shifts as needed. Requirements: high school diploma or GED, 1–3 years dispatching/call center experience preferred, strong customer