1st Line Support Engineer

iO Associates; Manchester (NH); On-site; GBP 26,000 - 27,000; Full time

Job summary

A leading IT services provider is looking for an experienced 1st Line Engineer in Manchester. The successful candidate will uphold high standards of client service, providing essential support across various IT environments, ensuring timely resolution of customer incidents. The role demands a proactive approach and offers a salary range of £26-27k per annum.

Qualifications

• Minimum of 2 years' experience in a service desk or deskside support role.
• Experience ideally within an MSP environment.
• Proactive and reliable professional.

Responsibilities

• Provide support across Windows Server, Windows 10/11, and Office 365.
• Manage virtualization platforms (Hyper-V, VMware) and VoIP telephony.
• Troubleshoot hardware, software, and networking issues.

Skills

Problem-solving

Customer service

Technical knowledge

Job description

1st Line Engineer

Old Trafford, Manchester, UK (4 days on-site)

Salary: £26-27k per annum

iO Associates is looking for a 1st Line Engineer for a Manchester-based IT services provider offering tailored solutions in managed IT support, cloud infrastructure, cybersecurity, and VoIP. Known for its client-focused approach and strategic consultancy, it helps businesses align technology with growth goals.

They are currently offering an exciting opportunity for an experienced 1st Line Support Engineer to join their growing team. In this role, you'll be instrumental in upholding our high standards of client service as they expand their delivery capabilities.

Key Requirements:

• Reliable and self-driven professional with a proactive approach to work.
• Strong problem-solving abilities with the capacity to apply technical knowledge effectively.
• Experienced in handling customer incidents via phone, email, or in person, ensuring timely resolution.
• Minimum of 2 years' experience in a service desk or deskside support role, ideally within an MSP environment, with a focus on delivering excellent customer service.

Responsibilities:

• Provide support and administration across Windows Server (all versions), Windows 10/11, Office 365, Exchange, SharePoint, Active Directory, and Azure environments.
• Manage virtualization platforms (Hyper-V, VMware), Ubiquiti devices, VoIP telephony, and common network hardware and cabling formats.
• Implement and maintain MDM solutions, including Intune, while using PowerShell for scripting and automation tasks.
• Troubleshoot and resolve hardware, software, and networking issues, applying core knowledge of TCP/IP, DNS, and DHCP.