ISP Support Technician

TEKsystems; Huntsville (AL); Remote; USD 10,000 - 60,000; Full time

Job summary

TEKsystems recherche un technicien d'assistance de niveau 1 pour fournir un support technique aux utilisateurs finaux. Ce rôle implique le dépannage des problèmes matériels et logiciels tout en répondant à un volume élevé de demandes par téléphone, email ou chat. Les candidats doivent avoir une formation en informatique et une capacité à travailler efficacement sous pression. Cette position est entièrement à distance et offre des avantages tels que l'assurance maladie, le 401(k) et des congés payés.

Benefits

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Short and long-term disability

Health Spending Account (HSA)

Transportation benefits

Employee Assistance Program

Time Off/Leave (PTO)

Qualifications

• Expérience en support informatique niveau 1.
• Certifications A+, Security+, Net+ ou CCNA appréciées.
• Attention aux détails et compétences en résolution de problèmes.

Responsibilities

• Répondre à un volume élevé de demandes de support informatique.
• Diagnostiquer et résoudre des problèmes de matériel et de logiciel.
• Créer et gérer des tickets de support dans le système de billetterie.

Skills

Troubleshooting

Call Center Support

Windows 10

Windows 7

Education

AA or completed education in Computer Science

Job description

Description

The Level 1 Help Desk Technician provides first-line support to end-users experiencing technical issues. This role involves troubleshooting hardware and software problems, resolving basic IT issues, and escalating more complex problems to higher-level support teams as needed.

• Respond to and resolve a high volume of initial IT support requests via phone, email, or chat, including password resets, software installations, and hardware troubleshooting

• Diagnose and resolve basic hardware and software issues, including operating system problems, connectivity issues, and user account management

• Contribute to and utilize the internal knowledge base for common issues and solutions and provide feedback for improvement

• Create, update, and close support tickets in the IT ticketing systems, ensuring accurate documentation of all issues and resolutions

• Provide excellent customer service, maintaining a positive and professional attitude while assisting users with their technical issues

• Strong problem-solving skills and attention to detail including multi-tasking

• Effectively troubleshoot and resolve customer complaints or concerns while maintaining a positive attitude.

• Meet or exceed performance metrics including call handling time, quality assurance, and other metrics as assigned

• Perform other duties as assigned

Skills

Windows 10, Windows 7, call center support, Troubleshooting

Additional Skills & Qualifications

Looking to begin on 6/16

The Tier II qualifications would be to have one of the following; candidates who meet one of the criteria below can be started at $15.50/hr.

• AA or some sort of completed education in Computer Science or related IT field

• obtained 2 Certifications in A+, Security+, Net+ or CCNA.

Experience Level

Entry Level

Pay and Benefits

The pay range for this position is $15.00 - $15.50/hr.

Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Jun 26, 2025.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.